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Account on Hold

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Active Member
shannon g Member Since: Nov 27, 2017
21 of 87

So I have not been allowed to use the site to send proposals for a while now because I have to verify who I am. I was told someone would contact me, but that hasn't happened. Every time I go to submit a proposal, even non-USA based jobs, I get prompted to reupload my ID. Every single time. Then once I do, it says it will be 3 to 4 days before I get a ruling. Can someone just look at my hidious ID (preferably not laugh) and verify me already? Please? 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
22 of 87

Sorry about the delay, Shannon. I'll follow up with the team and make sure you are updated via the ticket.

 

Thank you.

~ Valeria
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Active Member
Karl B Member Since: Feb 13, 2018
23 of 87

I have seen several others who tried to upload ID, and the account was on hold, but no instructions on how to fix.  Can someone help me do so so I can get to UpWork?

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Community Guru
Nina K Member Since: Nov 29, 2017
24 of 87

Hi Karl,

One of our agents will reach out to you directly to help assist you with completing the verification process.

~Nina
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Active Member
Aaron S Member Since: Feb 28, 2018
25 of 87

I'm in the same boat Smiley Happy  I think mine had too much reflection on it... that's fine, but why isn't there a way to upload a second try?  Oh well.

 

What is the process now?  Do I wait?  I was given instructions to contact customer service, but like a big ole dummy I only found a bunch of FAQs.  Smiley Very Happy

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Community Guru
Nina K Member Since: Nov 29, 2017
26 of 87

Hi Aaron,

 

A member of the team will be reaching out to you directly to assist you with this very shortly.

~Nina
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Active Member
Uland B Member Since: Jul 6, 2018
27 of 87

Hi Valerie,

 

I'm having the same issue. Could you please have someone contact me regarding my identification.

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Active Member
Uland B Member Since: Jul 6, 2018
28 of 87

Hi Valerie,

 

I'm having the same issue. 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
29 of 87

Hi Uland,

 

It looks like you already have a ticket with our support team about this issue. They'll assist you via that ticket shortly. 

Thank you!

~ Valeria
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Active Member
Amber P Member Since: Mar 4, 2018
30 of 87

Hi, 

I am also having trouble getting my acount to verify my ID.  It says contact customer service, but the link just goes to some FAQ's...  If anyone could help it would be much appreciated Smiley Happy 

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