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Account on Hold

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
31 of 77

Hi Janan,

One of our team members will reach out to you and assist you further, thank you!


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Active Member
Amber P Member Since: Mar 4, 2018
32 of 77

Hello, I am still waiting for my account to be verified.  I got an email that someone would reach out to me, but it's been almost a week now and I haven't heard anything.  If someone could please help me with this it would be appreciated

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Community Guru
Nina K Member Since: Nov 29, 2017
33 of 77

Hi Amber,

I've requested that one of our agents reach out to you directly to assist you with this, you should be hearing from someone very shortly. Thanks!

~Nina
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Active Member
James P Member Since: Mar 9, 2018
34 of 77

I've attempted to upload a picture of my photo ID and the system is now telling me I've made too many attempts and no longer gives me the option to upload. I've taken a better picture with a better device and would like to attempt again, how do I get the system to allow me more attempts?

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Active Member
RJ M Member Since: Mar 9, 2018
35 of 77

I have the same issue, looking forward to see how quicky you get a response. This is extremely frustrating!

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Active Member
Tiare O Member Since: Mar 9, 2018
36 of 77

I am having the same issue.

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Community Guru
Nina K Member Since: Nov 29, 2017
37 of 77

Tiare,

We will have an agent reach out to you to assist you as well.

~Nina
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Community Guru
Nina K Member Since: Nov 29, 2017
38 of 77

James & RJ,

 

A team member will get in touch with both of you to provide assistance with the error you are experiencing when attempting to upload your ID documents.

~Nina
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Active Member
RJ M Member Since: Mar 9, 2018
39 of 77

Thanks Nina.

 

RJ

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Active Member
Carlos L Member Since: Mar 11, 2018
40 of 77

I´m experiencing the same issue. Can someone help me please?

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