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Account on Hold

Community Guru
Nina K Member Since: Nov 29, 2017
31 of 61

Tiare,

We will have an agent reach out to you to assist you as well.

~Nina
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Community Guru
Nina K Member Since: Nov 29, 2017
32 of 61

James & RJ,

 

A team member will get in touch with both of you to provide assistance with the error you are experiencing when attempting to upload your ID documents.

~Nina
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Active Member
RJ M Member Since: Mar 9, 2018
33 of 61

Thanks Nina.

 

RJ

Active Member
Carlos L Member Since: Mar 11, 2018
34 of 61

I´m experiencing the same issue. Can someone help me please?

Community Guru
Jo-An B Member Since: Aug 2, 2016
35 of 61

Hi Carlos,

I see that you've created a ticket on this issue. Please wait for an update and post any questions you have on that ticket thread. Thanks.

~ Jo-An

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Active Member
Kevin E Member Since: Apr 9, 2018
36 of 61

My account was also placed on hold when I uploaded my ID.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
37 of 61

Hi Kevin, 


Are you unable to get in touch with the Customer Support Team directly when you try to apply for a U.S. job post? This link should appear on top of a U.S. job post: 

Contact CS.png


-Avery
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Active Member
Brandon K Member Since: Apr 21, 2018
38 of 61

I have a similar problem! My account has been placed on hold after I uploaded my ID and UpWork was unable to verify it as well. Please help! thank you

Community Guru
Jo-An B Member Since: Aug 2, 2016
39 of 61

Hi Brandon,

One of our team members will get in touch with you to provide assistance with the error you are experiencing.

~ Jo-An

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Active Member
Patrick R Member Since: Apr 22, 2018
40 of 61

I'm having this same problem.  Can someone give me a hand?

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