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Account on Hold

Community Guru
Jo-An B Member Since: Aug 2, 2016
41 of 61

Hi Patrick,

One of our team members will get in touch with you to provide assistance. Thanks.

~ Jo-An

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Active Member
Umair K Member Since: Jul 10, 2018
42 of 61

I'm having the same problem! My account in put on hold even though my id is valid and matches the info i gave upwork

Community Guru
Ryan C Member Since: Feb 3, 2017
43 of 61

Hello Umair,

 

 

I just checked your account and found a ticket associated regarding your concern. One of our team representatives will reach out to you shortly.

 

Thank you.


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Active Member
Betzaidy Angelica C Member Since: Aug 13, 2018
44 of 61

I'm having the same problem. I was submitting proposals very well and suddenly it asked me to submit my ID. i did so but now it says my account is on hold. What can i do now if i want to keep working?  

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 61

Hi Betzaidy Angelica, 

 

I'm sorry to hear your account was put on hold. I have followed up with the team and your account has been resumed. Thank you for your patience!

~ Bojan
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Active Member
Kelly M Member Since: Aug 21, 2018
46 of 61

I am having the same problem

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
47 of 61

Hi Kelly,

I checked your ticket and I can see that our team is communicating with you and answering your questions. Please check that ticket which details what steps you should take to lift the hold on your account. If you have any additional questions please post them on your ticket and our team will assist you. Thank you!

~ Bojan
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Active Member
Zachary G Member Since: Oct 27, 2018
48 of 61
I’m having the same issue now. Did you ever figure this out?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
49 of 61

Hi Zachary,

 

I checked this for you and our team has already responded to your ticket. Please, refer to this ticket for more information about your account status and use the link shared in the ticket to address issues with your account and verify it!

~ Bojan
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Active Member
Eliani C Member Since: Nov 4, 2018
50 of 61

I am having the same issues I currently only have a certified copy of my ID and would have to wait few weeks for the real one in the mean time I would to like work. Who could help me as well?

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