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Account on Hold

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
61 of 95

Hi Zachary,

 

I checked this for you and our team has already responded to your ticket. Please, refer to this ticket for more information about your account status and use the link shared in the ticket to address issues with your account and verify it!

~ Bojan
Upwork
elianillustrates
Active Member
Eliani C Member Since: Nov 4, 2018
62 of 95

I am having the same issues I currently only have a certified copy of my ID and would have to wait few weeks for the real one in the mean time I would to like work. Who could help me as well?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
63 of 95

Hi Eliani, 

I've asked the Customer Support Team to look into this further so that we can come back to you with more concrete information. I'll update this thread once I hear back. 

 

UPDATE: Hi Eliani, it looks like the team has reached out to you through a support ticket. We’ll follow up with the team that’s reviewing/handling your case and they’ll update you directly as soon as possible. Feel free to follow up if you have any questions or need further assistance


~ Avery
Upwork
justin_vinge
Active Member
Justin V Member Since: Jan 3, 2019
64 of 95
Spoiler
I have had the same issue occur with my account and ID verification. Could someone please help me?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
65 of 95

Hi Justin,

 

One of our team members will be reaching out to you via email to assist you directly, thank you!

~ Joanne
Upwork
clementine4040
Active Member
David F Member Since: Jan 4, 2019
66 of 95
I am unfortunately getting the same message.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
67 of 95

Hi David,

One of our team members will reach out to you via ticket with more details and assist you further on how to verify your location. Thank you.

~ Goran
Upwork
snufflumpagus
Active Member
Lauren M Member Since: Jan 7, 2019
68 of 95
I tried to verify my location as well and was locked out.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
69 of 95

Hi Lauren, 

 

I've shared your account information with the Customer Support Team and they will reach out to you to assist you further.


~ Avery
Upwork
iremdogancali
Active Member
Irem D Member Since: Jan 25, 2019
70 of 95

I logged in for the first time after months and uploaded my id when asked for it. now there's a hold in my account and no information on how to get rid of it?

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