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Account on Hold

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
71 of 95

Hi Irem,

 

I just checked this for you and there is no hold on your account. It looks like you have already successfully verified your location.

We look at a number of factors in order to verify a freelancer's location. In some cases, we also ask freelancers to upload an image of their state-issued driver's license, ID card, Green Card or United States passport so that we can verify their location but in some cases, it's not necessary. 

Let us know if you still need any further assistance. 

~ Bojan
Upwork
keiu
Active Member
Nadia F Member Since: Mar 22, 2019
72 of 95

Hello

 

I am trying to hire a freelancer but he says that he can't accept my contract because my account is on hold. Could you please help me with that?

 

Thanks

Nadia

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
73 of 95

Hi Nadia,

 

Thank you for reaching out to us. I just checked your account and I'm not seeing any holds placed on it.

I'll share your concern with our support team and one of our agents will reach out to you directly to assist further.

 

Thank you.

~ Bojan
Upwork
farwill
Active Member
Forrest W Member Since: Sep 4, 2019
74 of 95
I have the same issue. Please help.
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
75 of 95

Hi Forrest, 


It looks like you are trying to verify your location. I'll share your account information with the Customer Support Team so that they can reach out to you and assist you further with your concern. 


~ Avery
Upwork
farwill
Active Member
Forrest W Member Since: Sep 4, 2019
76 of 95
Same ossue
56b38846
Active Member
Jose S Member Since: Oct 17, 2019
77 of 95

I'm experiencing the same issue, I have uploaded my ID but the system wouldn't recognize it. I haven't been contacted to verify ID. Now work is on hold until Upwork allows me to post new Milestones.

Hope someone could help

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
78 of 95

Hi Jose,

 

I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

 

Thank you for your patience. 

~ Bojan
Upwork
krispyedits
Active Member
Jaden R Member Since: Dec 2, 2019
79 of 95
I also have uploaded my Gov. State ID and the system fails to identify it as well. Please Help!
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
80 of 95

Hi Jaden, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


~ Avery
Upwork
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