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Re: Account on hold

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Active Member
Nathalie A Member Since: Aug 1, 2020
1 of 2

Hi. May I ask how to resume my account as it was put on hold? I was not able to do the video chat verification before... need assistance for this please. Thank you very much.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Nathalie,

 

I checked your account, and it looks like our team reached out to you previously regarding your account. Please check your ticket number: 19117889 and kindly follow the steps they shared with you. Feel free to follow-up on the ticket if you have any questions. Thank you. 


-Joanne
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