Account on hold

[aldenathalie]

Hi. May I ask how to resume my account as it was put on hold? I was not able to do the video chat verification before... need assistance for this please. Thank you very much.

[JoanneP]

Hi Nathalie,

I checked your account, and it looks like our team reached out to you previously regarding your account. Please check your ticket number: 19117889 and kindly follow the steps they shared with you. Feel free to follow-up on the ticket if you have any questions. Thank you.