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nasirsokhmirr
Community Member

Account on hold

My Upwork account has been put on hold because my passport (verification ID) recently expired (29 March 2020).  Owning to COVID-19 and lockdown measures I have not been able to renew my passport/NIC. Would Upwork consider these as exceptional times and get me running again on Upwork, at least till April 24th (by when it is expected that government agencies would reopen in my country).

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Nasir,

 

I understand that this is a difficult time to renew your passport. But, you can also upload another ID to complete your verification. If you need any help with this, you can follow up directly on your ticket with number 28314461. Our team will be more than happy to guide you through the process. You can access your tickets on this Link, thank you.

~ Goran
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