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Nikita's avatar
Nikita S Community Member

Account restrictions mistakenly

An absolutely inadequate client, who did not even pay for the work and threatened to block the account, apparently complained about my account. I found out from support whether such inadequate clients can somehow do this - they told me they can’t influence your account in any way.

In the morning I receive a message that my account is limited, supposedly I take payment outside of UpWork. But I have NEVER, EVER taken payment outside of UpWork. I did not offer and did not agree, how could such a restriction arise at all ??? Just because of a complaint from an inadequate client against an honest person?

In the evening, the restrictions were removed from the account, but NOTHING was explained. I do not want this case to be considered as the first and one of the warning cases, that if inadequate clients come across, it will be clear that I already had warnings. After all, this is a pure lie. I want justice. So that UpWork support would understand the situation and not send warnings to innocent people!

1 REPLY 1
Joanne's avatar
Joanne P Retired Team Member

Hi Nikita,

 

I checked your account and see that one of our team members is already assisting you directly. Please allow the agent time to get back to you to assist you further. 

~ Joanne
Upwork