Account still suspended

My account has been video verified but its still suspended, why?
Can anyone help please.

Hi James,


I will follow up with the department handling your case. Any updates will be through this ticket. I would recommend that you continue communicating with the team through the support ticket as they are more equipped to help you. If you have further questions, or need more information, you may post it on the same ticket thread and the team will get back to you soon.

AlrightMary, Thanks.