Account suspended after successful identity verification

[jspavlick]

Hello.

After my first successful upwork contract, I had to verify my identity. I uploaded a picture of my passport, then spoke with a gentlemen on video call to confirm it was really me. My account was then placed on hold, and now it is suspended. Interestingly, it shows as my identity has been successfuly confirmed. 

I'm seemingly unable to find a way to contact upwork, other htan posting here. 

Please advise. 

[g_vasilevski]

Hi John,

I`m sorry about the inconvenience this had caused you. Our team will assist you further with your account directly on your ticket with number 28458916. If you have any additional questions, feel free to post them directly there. Thank you.