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lashapataraia
Member

Account suspended along with the payment for completed contract

I need help to reactivate my account and get my money from contract that I have completed. AI chat just could not help and I think for a premium membership that I pay, at least I deserve a human answer on this. Does anybody had a similiar situation or knows how to get a real support?

3 REPLIES 3
egaruth
Moderator
Moderator

Hi Lasha,

 

I checked and it looks like one of our agents already reached out to you with additional information regarding your account status. You can access your ticket on this page.

Please consider following up on the ticket so that our team can assist you further with your account.

 

~ Nikola
Upwork

Thanks, for reaching out. I've seen the ticket, but there were no options to reply and provide requested information. Can you help me with that? It seems, there is a miss-understanding regarding UpWork policy compliance and my contract, which I'm willing to clarify in order to resolve ccount suspension.

Hi Lasha,

 

Our team will reach out to you via a new ticket where you can follow up directly to our team and they will assist you further. Thank you.

~ Goran
Upwork