I can understand not posting publicly, but I have asked repeatedly in private e-mails for the reason, and I just get the same "canned" response every single time, with no explanation. I am a real person, with a real job. Elance is my primary source of income, and it has been for the last six years. I have three children that I support with my work through Elance. Elance has always kept me busy enough, so although I set up accounts with other companies (Freelancer.com, odesk, etc.), I never went any further then that with them. Elance is now switching all accounts to Upwork, but Upwork is saying I'm not allowed to have an account. I cannot afford to lose my primary source of income. This just makes no sense at all. I wouldn't have even posted on the forum if someone from customer service had given me a reasonable explanation and let me know what needs to happen to unsuspend my account. I am level 7 at Elance and have a very high rating 4.5/5.
I am kind of in the same boat. I am not suspended, yet. I transferred over with 75% JS and it's at 70% that trouble comes. Which isn't far off. I am scrambling trying to get feedback posted from past clients who didn't leave any. If I lose the income from Elance and can't make it up on UpWork, my family is in a world of hurt. It's a bit scary, actually.