Account suspended and then limited?

[jassibelle]

I was once a freelancer for Odesk years ago. I am now trying to work again but I keep getting a message saying my account is suspended. The bot will only tell me to look into emails, but I don't have any. Help?

[JoanneP]

Hi Jasmine,

I checked your account and see that our team has reached out to you previously regarding your account status. Please check the email that was sent to you and follow the instruction on the email. Please log in to your account and go here. Thank you!

[jassibelle]

Good morning,
           I do not have access to the previous email used for Odesk/Upwork. I updated it last week to my current email address. The notifications from years ago involved issues with the genre's in my bio, and have also been updated. Who to notify at this point?
Thanks!

[g_vasilevski]

Hi Jasmine,

I`m sorry about the confusion and the delay. Our team will review your profile as soon as possible and reach out to you via ticket to assist you further. You can access your ticket section on this Link. Thank you.