Hi i got an email stating that my account was suspended due to having a duplicate account. I do not have duplicate nor is the email support mentioned to me an email of mine. I have been on upwork for years I have a fully verified profile I completed video and image verification. It is impossible for me to have a duplicate account when I am already verified on this platform. Your system must be glitching the other profile is not mine. I have two active contracts on upwork and now I am unable to work and bill my clients due to this suspension. Please review this with a manager or supervisor to resolved my issue. I have fully verified my account when I got my first contract on upwork i uploaded my passport and a utility bill. and also went on a video call verification so this is completely ridiculous to state I have linked to another profile that is not me nor my name nor email.
Thank you for contacting us.
I am sorry to hear how you feel about the action taken on your account. I see that you have already responded to the relevant team via a support ticket initiated on your account. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. On our end, I will also follow up with the team so that they can continue updating you on your support ticket.
Thank you for your message. I understand your concern. Please note that requests on support tickets are answered in a way they have received in the queue. One of our team members will reach out to you as soon as possible to assist you further.