Mar 26, 2019 03:37:17 PM by Tanya G
Hello,
my account was suspended without much feedback, except that they wanted me to verify my ID, which I did. I got a notification that now my ID is verified but my account remains suspended.
I suspect this might be because I have put a contract on dispute, by a client who refuses to pay me for translation work that is objectively high quality (but he claims isn't with laughable examples of work done CORRECTLY). I have given this client a very low score, I assume he probably has done the same. The dispute isn't over and the money he owes me is still in escrow.
While all this is happening I landed another contract, which is currently running. However now my account is suspended. I also was being interviewed for a third project when this happened.
Am I being punished for this one contract that I disputed? I find it very unfair if that's the case.
What can I do?
Mar 26, 2019 04:59:16 PM by Jennifer M
You don't get suspended for filing a dispute unless you stop answering the mediator.
Mar 26, 2019 07:57:27 PM by Avery O
Hi Tanya,
I apologise for the inconvenience. I would like to clarify that the dispute and the limitation to your account are not related. While you were able to complete the video verification, the team is still currently reviewing your account.
Just the same, I'll follow up your open ticket with the team (Ticket #25059711) so that they can get back to you with more information about your account. Feel free to update the same ticket thread if you questions about your account or the process.
Mar 26, 2019 11:59:32 PM by Tanya G
I hope that this suspension doesn't make me look bad to the client that was interviewing me, and currently through no fault of my own, this interview has been interrupted. He was about to hire me.
Jun 11, 2021 05:46:41 AM by Muhammad U
Jun 11, 2021 05:50:38 AM by Aleksandar D
Hi Muhammad,
It looks like the team already reached out to you. Please refer to the ticket for more information about the contract and the payments. In case you have any questions, feel free to post them on your ticket so the team can help you.
Thank you.
Oct 31, 2021 12:54:01 AM by Saidat A
Oct 31, 2021 01:30:10 AM by NikolaS N
Hi Saidat,
I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Thank you,
Sep 21, 2023 05:03:54 PM by Damindu Navinda D
Hello there! I have the same problem.
I got a ticket for "Account Restriction: Upwork Contract Violation"
The ticket says:
What’s next?
To get back to unlocking opportunities on Upwork, all you need to do is review Upwork’s Terms of Service and reply to this ticket to confirm that you will follow them going forward.
Please note that further violations could lead to additional restrictions up to a permanent block of your Upwork account. You can learn more about Trust & Safety actions here.
So I replied I would accept, review, and follow them going forward. It's been almost 4-5 hours now. My account is still suspended. What will happen to my current contract and hourly project? Can I still work with my client and finish the projects?
Is this permanently suspended or will be unlocked soon?
Thanks,
Damindu Navinda
Sep 21, 2023 06:36:30 PM by Arjay M
Hi Damindu Navinda,
I'm sorry to learn about the sudden restriction on your account. However, I see that you've been in contact with the team handling your case. Please continue coordinating with the team through that ticket on this page so that they can assist you accordingly and more efficiently.
Nov 18, 2021 11:52:24 AM by Sodagar A
Nov 18, 2021 02:00:29 PM by Bojan S
Hi Sodagar,
It looks like your account has been resumed and your payment along with it. Your payment should become available for withdrawal as shown under the date details in your Transaction History.
Thank you!
Nov 18, 2021 08:36:09 PM by Sodagar A
Nov 18, 2021 10:01:41 PM by Pradeep H
Hi Sodagar,
Thank you for your message. I see that your contract is still active and you can continue working on them now.
Thank you.
Pradeep
Jun 13, 2022 08:15:03 AM by Sausha-Lee B
I've recieved an email that my account has been suspended. I followed the step they asked me to take, which was reply to the email. How long will this take to resolve and can I still work on the contract I have running with the assurity of getting paid?
Jun 13, 2022 10:38:32 AM by NikolaS N
Hi Sausha-Lee,
Thank you for reaching out to us. I shared your query with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
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