my account was suspended without much feedback, except that they wanted me to verify my ID, which I did. I got a notification that now my ID is verified but my account remains suspended.
I suspect this might be because I have put a contract on dispute, by a client who refuses to pay me for translation work that is objectively high quality (but he claims isn't with laughable examples of work done CORRECTLY). I have given this client a very low score, I assume he probably has done the same. The dispute isn't over and the money he owes me is still in escrow.
While all this is happening I landed another contract, which is currently running. However now my account is suspended. I also was being interviewed for a third project when this happened.
Am I being punished for this one contract that I disputed? I find it very unfair if that's the case.
What can I do?
I apologise for the inconvenience. I would like to clarify that the dispute and the limitation to your account are not related. While you were able to complete the video verification, the team is still currently reviewing your account.
Just the same, I'll follow up your open ticket with the team (Ticket #25059711) so that they can get back to you with more information about your account. Feel free to update the same ticket thread if you questions about your account or the process.
I hope that this suspension doesn't make me look bad to the client that was interviewing me, and currently through no fault of my own, this interview has been interrupted. He was about to hire me.
We will begin collecting GST/HST and QST numbers from clients and freelancers who are registered for Canadian Tax purposes. Learn about the steps to take before Canadian tax collection starts.Learn More
Join the conversation and hear thought-provoking stories shared by freelancers from around the world about building successful businesses and redefining the meaning of "workday" for themselves.Learn More
Learn top tips and best practices to showcase your Project Catalog offerings. Gain helpful insights to propel your projects and get them in front of more clients.Learn More
We are beta testing a new way to help you stand out to clients. Now you can optionally bid additional Connects to appear in one of three promoted slots pinned to the top of clients' proposal managers.Learn More