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lucafucci
Community Member

Account suspended

Hi,

I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.

I had a video chat with an operator but the problem's still there.
How can I manage it?

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Luca,

 

I checked and see you completed the verification process successfully and your account is again fully functional. 

~ Vladimir
Upwork

View solution in original post

247 REPLIES 247
vladag
Community Manager
Community Manager

Hi Luca,

 

I checked and see you completed the verification process successfully and your account is again fully functional. 

~ Vladimir
Upwork
lucafucci
Community Member

Thank you!

 I have the same problem

Hi Aiaz,

 

I just checked your ticket and saw that you already communicating with our team regarding your account status. Please follow up on that ticket with more information, as our team is awaiting your response in order to assist you further regarding your account status. I'll also follow up with them. Thank you.

~ Bojan
Upwork

I have same issue, I forgot my security questions and due to multiple attempts I think it was blocked then support  did great job and reset my security question. Now when all is set and I am able to login it is shwoing account suspended. 

Can anyboy help as I am unable to submit ticket as well, I am back on upwork after a long time because of some personal reasons. 

Thank you in advance. 

Hi Waqas,

 

We'll have one of our team members reach out to you and address your concern directly via the support ticket that will be created! Thank you!

~ Bojan
Upwork

Hi there

 

I am new to Upwork. I just clicked 'Submit Application' to get my profile approved, and it came back with 'Your Account has been suspended.' I have no idea what I did wrong.

 

Also, my address needs to change from 4 Dell Road to 4 Dell Cottages however the area to enter the Street is greyed out so I can't correct it. Could this be why the account was suspended?

 

Thanks for your help.

All the best

Shiraya

Hi Shiraya,

 

Our team has already reached out to you via ticket with more details about your account. Feel free to follow up with any additional questions on your ticket directly and our team will assist you further. Thank you.

~ Goran
Upwork

Hello!

I have the same problem. My account was suspended and I cannot understand why. I checked my email and notifications section in my profile and there is no letter about the reason for suspension . Can you help me to resolve this issue?

 

Best Regards

Javokhir

Hi Javokhir,

 

We've followed up with the team about your account status and they'll reach out to you directly with more information. You'll receive an email notification once a support request is created.

 

Thank you!

~ Bojan
Upwork

Hi,

 

I have the same problems for years. Because of this issue, i am thinking to just close this account that I have and create a new one, but I know it will not work that way. I really need to get this account working.

 

Please help me.

 

thank you

Hi Mariz,

 

I checked, and I can see that the team reached out to you previously regarding your account status. Please check your ticket by going here, and please click on the option to send a follow-up. Thank you!

~ Joanne
Upwork

Hi,
I checked the ticket and it just shows solved. I have not seen any
resolution to my issue. Please help me. I want to make a new account and
start over; or at least recover this current account and get a job.

Thank you.

Hi Mariz,

 

I'm sorry for the inconvenience this has caused you. I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork

Hello 

 

i returned to upwork after a while and saw that my account was suspended. i want to work here and submit proposals. but due to suspension i can not work.

 

can you please activate my account?

 

Hi Muhammad,

 

Thanks for reaching out to us. Please refer to this support ticket in which you'll find more information on your account hold and the secure link to start the requested verification.

 

Thank you.

~ Aleksandar
Upwork

Hi, I have the same issue. I believe mine were resolved but it still shows suspended. 

Hi Jordan, 

 

I checked your account, and can see that the team has reached out to you through this support ticket. Feel free to update and follow up on the same ticket thread so that the team handling your case can assist you further.


~ Avery
Upwork
0506675e
Community Member

Hi Avery

 

Even my Upwork account shows that is it suspended. Can you or anyone else please help me out resolving the issue? I really need the account.

 

Thanks

 

Zarah

Hi Zarah,

 

I checked your account and I can see that you are communicating with our team on your ticket. Feel free to post any additional questions directly on your ticket and our team will assist you further. Thank you.

~ Goran
Upwork

 

Hi Soykot,

Your account is not suspended but your application haven't been submitted for a review, if you`re ready please go to the bottom of the page and click on Review Application.
If you`re directed back to the same page please try clearing your cache and cookies or logging in with another browser. Thank you.

~ Goran
Upwork

Hi!

My account is suspended too and I'm not sure why. 

Could you, please, help?

 

Hi Andrei,

 

Please update your overview. In general, your overview should use complete sentences and clearly describe your skills and expertise. The skills noted should be related to your title. Afterwards, please resubmit your profile for review. 

 

Thank you.

~ Bojan
Upwork

my account is suspended as well and for no reason. Help please.

I apologize for the delay in receiving an update, Gabriel.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

Hey, 

 

I have the same problem. I just registered today, email (in the afternoon, after I signed up in the morning) & dashboard says ID-verification has been a success but I still can't post my job proposal. 

 

Thanks !

Hi Adrian, 

 

I apologize for the delay in receiving an update. Our team reviewed your account and the information you provided during the verification and your account has already been resumed.

 

Thank you for reaching out to us!

~ Bojan
Upwork

HI

my Account suspended Ireply to the MSQ it keep going come againe

Hi Sara,

 

Your case was escalated to the correct team and they're looking into it. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.

 

Thank you for patience!

~ Bojan
Upwork

my account is still suspended plz,,and all the payment I did is ssuspended also plz make it work againe

aocumen
Community Manager
Community Manager

Hi Sara, 


I'll go ahead and follow up on your ticket with the team handling your case so that they can come back to you and assist you further. They will attend to your ticket once they get to it in their queue. 


~ Avery
Upwork

Hello,
My Account has been suspended, however I can't comprehend reason of this event. I tried to correct mistakes you have said, such as I checked notifications, but it still doesn't work. I didn't receive nothing by email. Please, how I solve this issue?

Hi Babaxanov,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Hi Joanne!

I received ticket you sent. I will wait to solve my problem. I am grateful for you!

Same problem please help!

Upwork account suspension help!!

 

Hi Sir!!

 

Posting this on behalf of my cousion

 

Hope you are fine. Actually his account got banned for no reason he tried contacting customer support but only bot helps him & he is unable to post his query here.

He did not get any email either which could show him the reason behind suspension.

 

I would be really thankful to you if you can help him as well.

The screenshot to his profile is attached.

 

Kindly take a look at it and help me resolve this issue.

 

**Edited for Community Guidelines**

Hi Hira,

 

We won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations. Please, refer to this help article for general information about common reasons for account suspension.

 

Thank you.

~ Luiggi
Upwork

My account has been suspended now for 4 years. Back when it was still oDesk. However I'm back now and would like to get started. But I can't find anywherr how to get my account re-activated?! Please help.

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