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Re: Account suspended

Active Member
Ivan T Member Since: Oct 18, 2019
1 of 15

Hi, there

 

Hope your everything is OK.

My name is Ivan Tereshko, I've created my upwork account several months ago.

A few days, I completed one job successfully on Upwork and completed the 2 step verification.

Video call verification and ID verification.

They said that I completed it successfully, but today, I can see this alert "Your account has been suspended, please contact Customer Support" at the top of the page.

The client who worked with me a few days ago wants to work again today.

I hope you to check everything and slove this problem asap.

I look forward to hearing from you.

 

Best Regards.

Ivan

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 15

Hi Ivan,

 

I'm sorry to hear about your account status. I can see that you have an open ticket regarding this case. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Untitled
Active Member
Ivan T Member Since: Oct 18, 2019
3 of 15

Thank you so much for reaching me out.

 

I will wait for your good news.

 

Kind Regards.

 

Active Member
Ivan T Member Since: Oct 18, 2019
4 of 15

Hi Bojan,

I sent the necessary documents and passed the verification. "Congratulations! Your ID has been successfully verified on Upwork. "

 

What to do with it? "Financial transactions for Ivan Tereshko (27651360) have been limited. Please check your email for additional information or contact customer support." What are our next steps to recover an account?

 

Kind Regards.

Ivan

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 15

Hi Ivan,

 

I`m sorry about the delay. Our team updated your ticket with more details and will assist you further directly on your ticket. Thank you.


Untitled
Active Member
Ivan T Member Since: Oct 18, 2019
6 of 15

Hi Goran

 

Please pick up my ticket. I have been waiting for a response from support.

 

Thank you.

Ivan

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 15

Hi Ivan,

 

I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and you can expect an update on your open ticket very soon.

 

Thank you.

~ Aleksandar
Untitled
Active Member
JohnPaul M Member Since: Nov 27, 2019
8 of 15

My account too has been suspended.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 15

Hi JohnPaul, 


It looks like a member of the Social Media Team has already assisted you through your Twitter DM. I'll follow up with the team so that they can assist you further with your concern.


-Avery
Untitled
Active Member
Sam R Member Since: Oct 17, 2019
10 of 15
Hello sir my accoumt is suspended and i didnt even start working yet
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