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The account is temporary hold

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
11 of 39

re: "I need help, I just created an Upwork account, and I logged in this morning and it says the account is suspended. I am unsure why, and contacting support seems kinda tough."

 

There could be many reasons why.

For one thing, your photo shows that you are an infant.

Upwork users must be 18 years old or older.

devcabintech
Active Member
Jameson M Member Since: Jun 9, 2021
12 of 39

Maybe I just have a baby face... don't judge me :-) 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
13 of 39

Hi Jameson,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures.

 

~Andrea
Upwork
a_alkhovik
Active Member
Aliaksandr A Member Since: Jun 10, 2021
14 of 39

Hello

I have a trouble on my account and really need your support

I've got a message from upwork which says that my contract is paused

And after that got a new message which says that my account is temporary hold

I replied to that email to ask what it is and what should I do  but unluckly no response yet

Anyone can teach and lead me to the solution?

 

Thank you

Aliaksandr

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
15 of 39

Hi Aliaksandr,

 

I can see you were able to reply to your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

~Andrea
Upwork
a_alkhovik
Active Member
Aliaksandr A Member Since: Jun 10, 2021
16 of 39

Thank you

56652274
Active Member
Mohamad F Member Since: Jun 11, 2021
17 of 39

 

 

**Edited for Community Guidelines**

 

I didn't do any irregular works, why it happens like this

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
18 of 39

Hi Mohamad,

 

I can see you were able to reply to your support ticket with our team regarding your account. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

~Andrea
Upwork
56652274
Active Member
Mohamad F Member Since: Jun 11, 2021
19 of 39

Yes. I submitted the document and replied on the ticket.
Waiting for good news...

Best Wishes

disha_22
Active Member
Disha B Member Since: Jun 24, 2021
20 of 39

Hello!
I created the account on upwork and my profile is aproved now but it's showing " your account has been suspended"
Kindly look into and Please fix this.

Kind Regards,

Disha

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