Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Account suspended

parkerraquel
Active Member
Raquel P Member Since: May 19, 2019
111 of 124

Hi there,

 

I'm having the same problem with my account. Out of the blue it is showing as being 'suspended', but I haven't even done any work for Upwork yet... help! Thank you!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
112 of 124

Hi Raquel,

 

I have shared your concern with the team and one of our customer support team members will reach out and assist you further via support ticket. Thank you!

~ Joanne
Upwork
rana5106
Active Member
Rana A Member Since: Nov 3, 2020
113 of 124

Hi, I'm Rana. I don't know why my account has been suspended. My account suspended without any mail! Please check my account and please let me know what can I do. Please reactive my account, please

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
114 of 124

Hi Rana,

 

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

 

~Andrea
Upwork
rana5106
Active Member
Rana A Member Since: Nov 3, 2020
115 of 124

Hi, Thank you for your email.

I Don't know why i can't login to my account. I have available money in my
account. I have ticket to talk about my account and also to contract
support team but if i can't login my account then how can i contact them (
Upwork support?)?

My account name: Rana Ahmed or**Edited for Community Guidelines**
Email :**Edited for Community Guidelines**

Please check my account and update me.
Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
116 of 124

Hi Rana,

 

You're already logged in to your account and our team is waiting on your follow up on your ticket with the number 31874554. You can access your tickets on this link, thank you.

~ Goran
Upwork
rana5106
Active Member
Rana A Member Since: Nov 3, 2020
117 of 124
Hi, Thank you for your response.

I can't login to my account ( Also Upwork Android app). When i try to login
to my account then It's not working ( please see the attached video).
Please help.

Thanks
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
118 of 124

Hi Rana,

 

It looks like you haven't attached a video. Could you please try one more time so that we can check and assist you further?

 

Thank you.

~ Aleksandar
Upwork
rana5106
Active Member
Rana A Member Since: Nov 3, 2020
119 of 124
Hello sir,

Sure, Here it is!

Please check the attached video and please help me so that I can login to
my account.
Thanks. Regards
Rana
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
120 of 124

Hi Rana,

 

It looks like the attachment is missing again. Please know, you can also update your support ticket with our team by replying to the email notification you received in your inbox. 

 

~Andrea
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS