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Account suspended

Active Member
Nataliia S Member Since: May 22, 2017
41 of 111

Dear, I have the same situation: "Your account has been suspended. Please contact customer support."

 

Why ?

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
42 of 111

Hi Natalia,

 

Our team will follow up with you directly and assist you with resuming your account.

Active Member
Nataliia S Member Since: May 22, 2017
43 of 111

Dear Vladimir, pls asap, because I'm solving this problem almost two days

Active Member
Nataliia S Member Since: May 22, 2017
44 of 111

"Very nice support of upwork", account suspended, answer still actual.

Strange service.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
45 of 111

Hi Natalia,

 

Please complete the requested ID verification in order to resume using your account.

Active Member
Nataliia S Member Since: May 22, 2017
46 of 111

Hi, finally not clear your information about verification, on the begging nothing about that. Pls in details. But why you can't inform about the concrete problem from starting point ? and after one week from answer appear the "verification" that nobody know how to do.

Community Guru
Carolyn G Member Since: Mar 20, 2017
47 of 111

Hi Natalia,

 

We sent you an email on 5/23 with a link and instructions to complete ID verification, and I just re-sent it, so you should see an email from us in your inbox which will tell you how to verify your identity.

~Carolyn
Untitled
Active Member
Nataliia S Member Since: May 22, 2017
48 of 111

Hi, why my account still suspended ?

verification is done and two week I'm wait

Moderator
Goran V Moderator Member Since: Mar 24, 2017
49 of 111

Hi Natalia,

I`m sorry about the whole situation, i have just contacted our team to have a closer look on your case. One of our team members will make an update to you account, thank you for your patience.


Untitled
Active Member
Diana M Member Since: Feb 11, 2016
50 of 111

Hi!

 

I am also unable to submit a proposals. I get directed to a blank page. I already made the face verification, they said I would be able to start making proposals again and that hasn't happened.

 

Can you let me know what I can do to solve this?

Thank you in advance,

 

Diana 

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