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Account suspended

akostohlod
Active Member
Alexandr K Member Since: Jul 22, 2017
1 of 3

Greetings.
Some time ago I've created an Upwork account. Back then I was required to validate account via webcam call and received a link at my e-mail. I was unable to do so due to personal circumstances and now the link is long expired. And now the account is suspended.
Can I perform that procedure now and re-activate my account?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

re: "Can I perform that procedure now and re-activate my account?"

 

Yes.

 

You can file a ticket with Customer Support and they can re-schedule that for you.

akostohlod
Active Member
Alexandr K Member Since: Jul 22, 2017
3 of 3

How can I do so?

When I try to submit a help request at support.upwork.com I only get to read the FAQ and then to discuss the problem at Upwork Community.

Should i e-mail te support directly or is it a way to submit the ticket on the website somewhere?

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