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lucafucci
Community Member

Account suspended

Hi,

I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.

I had a video chat with an operator but the problem's still there.
How can I manage it?

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Luca,

 

I checked and see you completed the verification process successfully and your account is again fully functional. 

~ Vladimir
Upwork

View solution in original post

247 REPLIES 247
mobilevaashley
Community Member

I have the same issue. My ID was verified, but then when I completed my profile and clicked submit, I instantly got a notification that my account had been suspended. See attached image of the notification along with the notification that my ID had been verified. 

 

**edited for Community Guidelines**

Hi Ashley, 

I'm sorry to learn about your account. I checked your account and can see that the team has shared further instructions on this support ticket. Kindly refer to the ticket for more information on how you can lift the hold on your account. If you need further assistance, you may update the same ticket thread, or come back here, and I'll try my best to help you resolve your issue.


~ Avery
Upwork

Hi Avery, 

 

Thanks for your help. That ticket was closed so I am unable to respond. I'm not sure why I have to change my email address as this is the email I use specifically for my contracted work. I very much try to keep my personal email for personal contacts, and prefer not to create a new gmail address as most professional handles that would be applicable to me are all taken given the popularity of the platform. Can you provide some insight as to why my email address is being rejected, as it makes absolutely no sense to me? I would love to oblige UpWork's guidelines, but to be rejected based on a perfectly professional email address seems silly. 

 

Thank you!

Hi Ashley, 


I understand how changing your email is not the ideal situation for you. I have checked this with the team, but while I'm waiting for more information, I encourage you to reply on the same ticket thread. This will reopen the same ticket and will go to the team's queue. 

Once I get more information from them, I'll update this post. 


~ Avery
Upwork
kithinji_loy
Community Member

Hello everyone. My account has been suspend moments after the first withdrawal. I'm yet to receive a message on the same. Kindly help.

Thanks for continued support.

Hi Loyford,


I checked your account and I can see that you`re already communicating with our team directly on your ticket. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.

~ Goran
Upwork

Thanks Goran,

 

Yes! we are in touch, and I'll surely ask relavant questions if need be. I had sought a solution here long before I sent an email to the support team, which they responded promptly. I know all will be well.

 

Thanks once more Goran.

adefivz_works
Community Member

Hi upwork community, I logged into my account his morning only to find that it has been suspended which I have received no mail informing of this action or the reason for it... I would really appreciate it if the moderators on here could review my account and tell me how I can fix it and why it was suspended so I can avoid it in the future... Thank You

Hi Adedokun,

 

I can see that you have already reached out to via ticket for your account. I have also escalated your concern to our team and one of our team members will assist you further as soon as possible. Thank you.

~ Goran
Upwork

Hello Moderators,

 
It's been almost 24 hours since I opened a ticket with customer support regarding the sudden suspension of my account and I have yet to receive a reply from them. 
 
I would really appreciate it if anyone on here could help get the temporary hold on my account released so that I could get back to completing my project currently in progress and also pursue future contracts.
 
Thank You, 
Adedokun

Hi Adedokun, 

A member of the team has reached out to you to assist you with your concern. 


~ Avery
Upwork
mshtyr
Community Member

Sorry - have the same problem. Maybe it would be great to create kind of wizard to troubleshoot such issues? It seems this issue happens quite often.
Thx in advance.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Maksym,

 

One of our Customer Support agents will reach out to you via ticket and assist you further with your account. Thank you.

~ Goran
Upwork

txh - will wait

tara32473
Community Member

I have the same issue!!

Hi Tara,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
dd5c6315
Community Member

My account is also suspended and I don't know how to solve it. 

Hi Toon,

 

I checked your account and see that our team already reached out to you regarding your account status. Please check the email and reply to the ticket so that the agent can assist you directly. Thank you!

~ Joanne
Upwork

Good afternoon.

23 Nov I successfully verified my identity and receive Congratulations email from Upwork.
But 24 Nov my account was suspended.
I received an email from the Help center, answered it and ask for unsuspend. A day passed.

No response followed. I send two requests about my problem, but still no response.

Can anybody help me?

Thank you very much!

Great!

Maris from the Help team helps me.

Thanks.

Hello! Please, could you help me with a suspended account? I have already sent all necessary statements and ID confirmation to Upwork, just need to clarify the status of this request.  I didn`t get email  that my account is suspended  but it is

I'm sorry to hear about your account status, Alina!

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

Thank you for replying, looking forward to getting an answer

Good afternoon.

 

I have a problem - I am trying to unsuspend my acc since 24 Nov. I created several requests because the average time of the help team answer is about 24 hours. They were merged to one (https://support.upwork.com/hc/en-us/requests/27182232). There I explain, that I already uploaded my passport photos, address, utility bill. Also, I verified my acc by speaking with your colleague via webcam. My last message was a day ago, but I still have no answer.

Is there a way to speed up unsuspending my account?

 

Thanks in advance!

Hi Rodion, 

I'll go ahead and follow up with the team handling your case so that they can get back to you and assist you further through your open ticket (Ticket #27182232). Feel free to follow up on the same ticket thread if you have further questions about your account.


~ Avery
Upwork
5d3a8b31
Community Member

I have the same issue. Made a payment for a job and then accidentally closed it. Account was suspended afterwards. Need to unlock my account, repost the job and apply the premium 29 dollar payment to it.

Hi Daniel,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

Same problem, although I finished the verification processed with a confirmation.

Hi Jhero,

 

I checked your account, and I can confirm that your account suspension has already been lifted. Our team has also updated your ticket to let you know. Thank you!

~ Joanne
Upwork

Hello. I have the same problem. I've done video verification procedure, but still get message: "Your account has been suspended."

Hi Roman, 

I apologise for the delay as I had to check your account with the team. The hold in your account has already been lifted. Let me know if you will need further assistance with anything. 


~ Avery
Upwork
mdshpwmn_
Community Member

Hi, 

 

My account got suspended and I don't know how to reach out to customer support. I receive an e-mail saying about suspicious actives. Please help me!  

Hi Angelica,

 

I checked your account and I can see that you have followed up on your ticket. Our team will assist you further as soon as possible directly on your ticket. If you have any additional questions feel free to post them directly there. Thank you.

~ Goran
Upwork

Hi, another suspended account here without any reason as to why. I submitted my application last Wednesday and resubmitted Saturday. 

 

And If you won't take my account out of suspension, please close it. I would do that myself if I could.

 

Please advise, thank you. 

 

 

Hi Amy,

 

I`m sorry about the inconvenience this had caused you. I checked your account and I can see that our team is assisting you directly on your ticket. If you have any additional questions feel free to follow up on your ticket. I`ve also escalated your concern to our team, and one of our team members will update your ticket with more details as soon as possible. Thank you.

~ Goran
Upwork
bohdan-sydorenko
Community Member

 I have same problem.

Please help me

Hi Bohdan,

 

I checked your account, and I can see that you have already updated your ticket regarding this concern. I'll follow-up with the team that's handling your case, and they will update you directly on the same ticket to provide further assistance. Thank you.

~ Joanne
Upwork
zhafran212
Community Member

Hi, Bojan.
can you help me to fix the issues? My account has been suspended with no reason, I don't know why, i just not logging in for some day, and then when I logged in i just get some notification suspended. Please i really need this account, help me to get my account back.

Thanks.

Hi Dyaz,

 

I checked, and it looks like our team has already reached out to you regarding your account status. Please respond back to your ticket number: 28112815, and our team will review it further. Thank you!

~ Joanne
Upwork
b1f72113
Community Member

Hi,

My account got suspended as well, right after I posted a job.

Could anyone help me with this one?

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