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lucafucci
Community Member

Account suspended

Hi,

I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.

I had a video chat with an operator but the problem's still there.
How can I manage it?

ACCEPTED SOLUTION
vladag
Community Manager
Community Manager

Hi Luca,

 

I checked and see you completed the verification process successfully and your account is again fully functional. 

~ Vladimir
Upwork

View solution in original post

247 REPLIES 247

Hi Francois,

 

We'll check this with our team and get back to you once we have more information. We appreciate your patience while we look into this.

~ Bojan
Upwork

Hello i wanted to revive my account in here and i made it 4, 5 years ago when this was oDesk and my account has been suspended but i dont have a way to reactivate it. What steps should i take? i cant cancel my account either. If any admin could review it or send me a new ticket i would to be able to be part of this site.

 

Thanks

Hi Santiago,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork

Hi Santiago, 

I'm also having the same issue. I stopped using my account for about 2 months and I tried to login but it keeps saying my username is incorrect. I'm not sure how to proceed.

 

Regards,

 

Victor

Hi Victor,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork

I have the same issue. I did not get the option to create a new thread so I am replying here. My account has been suspended now for 2 years. However, I'm back now and would like to get started. But I can't find anywhere how to get my account re-activated?! Please help.

Hi Shahid, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork

I received an email saying that my account has been reactivated, but it hasn't.

Hi Francois,

 

Upon checking, you need to update your profile photo to one that shows just your face and no more of your body than your neck and shoulders. Also, please revise your overview. In general, your overview should use complete sentences and clearly describe your skills and expertise. The skills noted should be related to your title. Afterwards, please resubmit your profile for review. We wish you a positive outcome with this, thank you.

~ Bojan
Upwork

Good afternoon!

My friend's account **Edited for Community Guidelines** was suspended recently and he can't understand what should he do now.

He was experiencing a problem while creating his account, his e-mail and some other information was saved improperly during the registration, so he had to change a lot of data after the registration process. Maybe it caused his account to become suspended.

Could you contact him and help with this problem please?

Hi Anastacia,

 

He will be notified through email once the review is complete. 

Same thing happened to me? Where do create a ticket?

Thank you

Hi Sharan,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. Thank you!

~ Bojan
Upwork
niyiragi
Community Member

My account is suspended too and I'm not sure why. I need help.

Hi Jonas,

 

A team member will reach out to you directly through ticket to help you recover your account. Thanks!

Hello sir

My account was suspended without any email or notification and I even couldn't access the support page so I had to make another account just to ask for help. the whole process got very frustrating. would you please help me . my suspended account username is : '**Edited for Community Guidelines**'.

please helpp me as soons as possible.

 

ethon24
Community Member

Hi, im having the same problem with my account. Can you help me please?

Hi Ethon,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
Upwork

Hi Vald, 

 

My account has been suspended temporarily, and I haven't received any notification email for it. As per Luca's case I belive a account verification is required on my end. So please guide me through the process of verification.

 

Thank you.

Waqar

Hi Waqar,

 

Please check the last notification on your account which details what steps you should take to lift the hold on your account. You should be able to access the notification with this link. 

~ Bojan
Upwork

Hi!

 

I have some question about my other suspended account, could someone please reach out to me so that I could provide further details?

 

Thank you!

Hello!

 

Could someone reach out to me as well? Thank you.

Hi Jonathan,

 

One of our team members will reach out to you directly to assist you with your request.

 

Thank you. 

~ Bojan
Upwork
7eab8b5c
Community Member

Hi! I have the exact same problem. I got a message from the staff with what I have to do, and I did, almost 10 hours ago, but my account is still suspended. I have an ongoing contract and the freelencer was told not to work untill the problem is solved. What can I do? Thanks!

Hi Radu,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
wuvsmusic
Community Member

I'm having the same problem.... I do not see any emails to get my account up.

aocumen
Community Manager
Community Manager

Hi Brian, 

The team will reach out to you with more information about your account suspension, and what you can do to lift the limitation to your account. 


~ Avery
Upwork

Hey there,

 

I'm still having issues with my account. I have received an email with instructions to change my current payment method (PayPal) which I did remove it and replaced it with a different method, however the limitation is still there. Could you help me, please? Many thanks.

**Edited for Community Guidelines**

Hi Raquel,

 

One of our team members will update your ticket with more details as soon as possible and assist you further. You can access your tickets on this Link, if you have any additional questions feel free to post them directly on your ticket. Thank you.

~ Goran
Upwork

Hello, I hate to bother you but someone came to me saying their account was suspended and they don't know why. About a week ago they sent an email asking why and they didn't hear anything back. Could you possibly help with this?

Hi Madelyn,

 

It's nice of you to ask for your friend but for privacy reasons, we won't be able to share this with you. We can help you with general inquiries but we would like to encourage your friend to contact us directly regarding account specific issues with his account. 

~ Riri

My account is suspended .I dont understand why .

Five years back it was suspended because i did have work visa in usa. But now i am work visa in Usa and can work without sponsership.

Please let me know the solution 

 

Regards,

Samhitha

 

Hi Samhitha, 


I have forwarded your account information to the Customer Support Team and they will reach out to you to assist you with your concern.


~ Avery
Upwork

My account has been suspended and I have not received any email.

Hi Nilutpal,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. You can access your ticket on this Link, thank you.

~ Goran
Upwork

Hi, can you also help me restore my account, pls? Appreciate your help. 

Thank you for reaching out to us, Joseph Jhon.

 

One of our team members will reach out to you directly to assist you with your account status.

~ Bojan
Upwork

My account is suspended. The bot says to check the notification, but I could not see anything. 

 

Can you tell what could be the issue?

Hi Qutub,

 

Our team has updated your account and you can continue sending proposals when you`re ready. Thank you.

~ Goran
Upwork

Hi,

 

I am having the same issue. For no reason my account has been suspended. Please help.

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