I checked and your concern was escalated to the correct team for the review. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.
Thank you for patience!
how much time will it take? I was about to close an order with the client. I will lose the client if it takes Time. I had completed my video verification a long time ago. and even uploaded the ID card on the same day but Upwork didn't approved it. Possibly it was is URDU not English as all our IDS are in URDU. And now after weeks suddenly I get a message my account is suspended. What is my fault in this? I did my part very early in the verification process. Please update me soon. Regards.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Hi Cherrie Mae,
I checked this for you and our team has already reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.