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Account suspended

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
11 of 37

Hi Arvin,

 

I checked and your concern was escalated to the correct team for the review. Please allow time for them to carefully investigate all facts and once they do they will reach out to you with more details.

 

Thank you for patience!


~ Bojan
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Active Member
Arvin M Member Since: Apr 21, 2020
12 of 37

how much time will it take? I was about to close an order with the client. I will lose the client if it takes Time. I had completed my video verification a long time ago. and even uploaded the ID card on the same day but Upwork didn't approved it. Possibly it was is URDU not English as all our IDS are in URDU. And now after weeks suddenly I get a message my account is suspended. What is my fault in this? I did my part very early in the verification process. Please update me soon. Regards.

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Active Member
Sam R Member Since: Oct 17, 2019
13 of 37
Hello sir my accoumt is suspended and i didnt even start working yet
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 37

Hi Sam,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Active Member
Nikko C Member Since: Nov 24, 2019
15 of 37

Hi, my account too has been suspended and I have tried updating my billing method with no luck. Can someone help me please?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
16 of 37

Hi Nikko, 


Kindly check your email inbox for the email with the subject "Your Upwork Account" for more information about the hold on your account. You may also access this link and look for Ticket #27453175. 


-Avery
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Active Member
Nikko C Member Since: Nov 24, 2019
17 of 37
Hi, thank you for your reply. I have been notified that it is due to
irregular activity. What should I do to fix this? Thanks

Nick
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
18 of 37

Hi NIkko, 


As this is being handled by another team, please reply on the same ticket thread so that the team handling your case can assist you further.


-Avery
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Active Member
Cherrie Mae A Member Since: Oct 4, 2019
19 of 37

Need help also my account is suspended

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
20 of 37

Hi Cherrie Mae,

 

I checked this for you and our team has already reached out to you regarding your account status. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.


~ Bojan
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