Account suspended

[rundir]

Hi,

I couldn't get why my account has been suspended. I checked for the emails but I couldn't find one saying my account has been suspended and the reason why.

How can I manage it?

[atusa01]

Hi there.

My account has been suspended. Don't know why. Would you mind letting me know how I can reopen it please?

Thank you

[AveryO]

Hi Andrii, and Fatemeh, 

I have combined both your threads because both of you are experiencing the same issue. Your accounts were put on hold when you first registered for Upwork because it didn't meet the eligibility guidelines. Please update your address with your present/permanent location so that we can ask the team to review the hold in your account. 

Once updated, you may update this thread so that our team can assist you further. 

[rundir]

Hi,

I have updated my address. Please review

[g_vasilevski]

Hi Andrii,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.