Account suspended

[cansok]

May i know why my account is suspended? I'm inactive for a long time then today i check my account i see this "Your account has been suspended. Please contact customer support."

any help?

thanks

[JoanneP]

Hi Clifford,

I checked your account and it looks like you were previously requested to complete the verification process; however, you were not able to complete it. Here's the ticket. I'll go ahead and escalate this to our team. One of our team members will reach out to you directly via a support ticket. 

[cansok]

Hi, Already verified my account and still my account is suspended. 

what should i do now?

TIA

[JoanneP]

Hi Clifford,

I just checked with the team, and I can confirm that any limitations on your account have already been lifted. You may now log in and check. 

[cansok]

thanks!