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Account suspension - Account verification - Recent Hold

My account was suspended 2 days ago for account verification.

I forwarded all the required documents. My Account was properly verified.


Later on, I noticed I still have a recent hold on my account. 

This will prevent me from being top rated freelancer.


Can anyone please advise me what to do.


I tried emailing upwork support. It has been more than 12 hours no response.

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