May 28, 2019 07:40:31 AM by Maya K
May 28, 2019 08:41:37 AM by Bojan S
Hi Maya,
I checked this for you and our team has reached out to you regarding your account status. Please check this link for the ticket related with your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.
Thank you.