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annimagzombies
Community Member

Account verification not possible

Hello there. My email has recently been changed on the account of my old one not working properly anymore (I can't recieve any mails).

When I went to the settings to change it I was asked to verify my acoount. Sadly I forgot the answer my verification question. Obviously I can't use the "I forgot the answer" button, as it just tries to send a mail to my email adress which is not working anymore.

Is there any other way to verify my account or do I have to set up a new one?

2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Annika,

 

Could you please use this form provided in this help article to reset your password or security question?

 

Feel free to reach back to us if you need any further assistance! 

 

Thank you!

~ Bojan
Upwork

Thank you, Bojan. I'll try it.

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