Account verification

[vanessa52]

Hello, When I log in to my account, the following message is displayed: Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here. The problem is when I click on the link, it takes to the Help center, and then before I can click on anything else, it takes me back to Upwork's homepage. I have tried accessing that link through my account and still doesn't work. I've tried using another browser, the same thing happens. Even when I try logging in the Help Center, it redirects me to the homepage. Is there any way to make the link work, and finally have the video verification call? Thank you for your help,

[g_vasilevski]

Hi Jackson,

Please refer to the instructions I shared with you on your first post Here. Thank you.