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Account visibility set private by upwork

Active Member
Himanshu M Member Since: May 30, 2017
1 of 125

Hello ,


Upwork has chnaged  my profile  visibility setting to private. It says it is due to not earning money since 30 days. Nut i would like to tell that.


I have regulary updated my profile and has sent around 50 proposals in last one month but didnt recevied any response from the clients. they prefer mostly the top rated freelancers or the freelancer they have already worked.


Out of that 50 proposals vere few revert to my proposale.


I just want to know is it my fault if i have not applying jobs on upwork. Instead every time i am looking where ineed to change my view of submitting proposal to get the job.


also Invites which i get is mostly from new clients whose payment is unverified and they post job and then nvr came to look that job again and it gets expired in a month or so. if sometimes we tried to apply to that job it remians as it is open, and even without any update it get expired and the connects which were used nvr get back.




Is there any solution how to get my profile visibilty public. As currently i am not looking for Premium mebership but in future i will do once i get more work and get more reputation.



now the few invites which i used to get they are also closed as my profile is privte now and i cant changes the status.



What to do know?????





Goran V Moderator Member Since: Mar 24, 2017
2 of 125

Hi Himanshu,

This feature does not count on how many jobs you have applied, your profile has been set to private because you haven`t earned any funds in the pat 30 days.
You can read more details about this on this Help Article

You have 3 options on how you can change the visibility:


1. You need to earn and your profile will be active.

2. Upgrade to our Plus Membership Plan.

3. You can contact our customer support to change the visibility on your profile for free.


View solution in original post

Active Member
Himanshu M Member Since: May 30, 2017
3 of 125

Hi  Goran,


thank you for the reply.



I have already tried the third option, but not able to rasie my ticket to custoemr support. I tiried it many times. but not successful in that.




Active Member
Harold S Member Since: Sep 23, 2017
4 of 125

Put my profile in private automatically, That is ridiculous, and does not help to have more clients, I did not ask for that, I want my profile always, I work regularly and you are with 20% of everything, what more do you want? I even got a contract yesterday, I return my profile as it was, please.

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
5 of 125

Hi Harold,


Please go to Find Work page on your account and use the options listed in a pop-up message when you click on your visibility status to set your profile back to public.

Active Member
Asmaa A Member Since: Jul 10, 2018
6 of 125

Me too, I found it ridiculous. I totally understand that Upwork tries to improve the quality of the marketplace all the time but on the other hand, they put more pressure on freelancers. I also have active contracts and active milestones but my profile has been set to private yesterday. I wish if  you do the same with those employers who manipulate freelancers, try their best to reduce the fees and promised to assign constant projects and then disappear or never pay! 

Community Leader
Grant C Member Since: Sep 8, 2017
7 of 125

Can you please reset mine to visible?  Thank you


Avery O Moderator Member Since: Nov 23, 2015
8 of 125

Hi Grant, 


We'll have an agent from the Customer Support Team revert your profile back to public shortly. 


If your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public.


Grant, I checked your account and can see that your profile was not set to private because you haven't earned in the past 30-days. Please go to your Settings > Profile Settings > My Profile > Visibility, and set your profile according to how you want to be seen on the marketplace. 


Screenshot from November 9, 2017 12-27 PM.png

Active Member
Charles Nicolas M Member Since: Oct 22, 2020
9 of 125



I wasted all my 10 connects because of this issue. How can I get anyt clients if my account is private, how can I earn since no clients will see my profile.. I'm too disappointed and I don't know what to do.. This is not my fault if I can't get any client.. I need a refund for all my connects.

Community Guru
Petra R Member Since: Aug 3, 2011
10 of 125

Charles Nicolas M wrote:

I wasted all my 10 connects because of this issue. 



Charles Nicolas M wrote:

How can I get any clients if my account is private, how can I earn since no clients will see my profile.. 

Clients you apply to can still see your profile as normal. If they still don't hire you, it has NOTHING to do with your profile having been set to private. Because those clients still see your profile in full.


Charles Nicolas M wrote:

I'm too disappointed and I don't know what to do.. 

Click on the big green "Reset My Profile Visibility" button on this page.


Charles Nicolas M wrote:

I need a refund for all my connects.

Not going to happen.