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Account visibility set private by upwork

halilijenny
Active Member
Jenny H Member Since: Dec 24, 2015
91 of 125

Good day!

 

Last September 6, 2017, I received an email from Upwork regarding the change of my profile to private. I was stopped from work due to family matters to attend to, but now I am ready to work and earn through the platform. I am requesting your good office to have my profile set to public once again. As you can see from my profile I earned through various projects. I am willing to work and be active again on the platform, in order to do this, I would like to request my profile set to public in order to be given a higher chance to be searched easily by prospect clients. This will enable me to find a job and earn. I hope someone could help me?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
92 of 125

Hi Jenny,

 

Please note that you can easily change your profile back to public by clicking on the profile visibility tag on the Find Work page and using the link as explained in the pop-up note and the email notification you received. Let us know if you need further guidance and refer to the notification for more information about the initiative due to which your profile visibility was updated automatically, and how you can avoid future changes.

 

Note that while your profile is private you can still use your account as usual and your proposals will be displayed to your clients, only your profile won't appear in search results.

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majicons
Active Member
Arthur J Member Since: Jan 27, 2017
93 of 125

Does private profile seen in proposals? In other words Is it visible to a client whom I sent proposal? Thnx.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
94 of 125

@Arthur J wrote:

Does private profile seen in proposals? In other words Is it visible to a client whom I sent proposal? Thnx.


 Yes, your profile is shown exactly as always to clients whose jobs you apply to.

edithf86
Active Member
Edith F Member Since: Dec 21, 2017
95 of 125

Can you please make my profile visible again?

There is no link/email to change it even though you guys keep saying there is and it's also impossible to contact customer support, I have tried many times.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
96 of 125

Hello Edith,

Your profile visibility has been changed to public.

~Nina
edmamulyan
Active Member
Edvard M Member Since: Feb 1, 2018
97 of 125

Can you please make my profile visible again?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
98 of 125

Hi Edvard,

Your profile visibility will be changed shortly, thank you.


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zach_bowman
Active Member
Zach B Member Since: May 9, 2018
99 of 125

I can understand the rationale behind setting someone's profile to private automatically if they haven't used the platform or searched for work in the past 30 days.  Clients don't want to see inactive freelancers in their search results.  However, if someone is actively looking for work, why set their profile to private simply for having a string of bad luck?

 

It feels as if we're being punished for not landing clients by making it even harder for clients to find us.

 

Also, I would like to have mine set back to visible, if possible.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
100 of 125

Hi Zach,

I’ve reset your profile visibility back to public. Keep in mind that freelancers are hidden from the search results but clients to who you have submitted a proposal will be able to view your profile.

You can check out more info about this here. Thank you!


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