I can understand the rationale behind setting someone's profile to private automatically if they haven't used the platform or searched for work in the past 30 days. Clients don't want to see inactive freelancers in their search results. However, if someone is actively looking for work, why set their profile to private simply for having a string of bad luck?
It feels as if we're being punished for not landing clients by making it even harder for clients to find us.
Also, I would like to have mine set back to visible, if possible.
I’m still very new to Upwork and my profile has been set to ‘Private’. I am having the same issue, there is no link to change back to active or public. When I click Customer Service it just takes me to the help page and tells me the same thing. Can someone please direct me to the correct link or let me know what I am doing wrong? Thanks much!
You should be able to create a ticket and if you keep getting redirected back to the help page then I would suggest trying from an alternate browser or clearing your cache and cookies. I did check your support options but wasn't able to replicate the issue.
To give you a brief context -- freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan, or get in touch with us again. You can check out more info about this here.
I've had this happen a couple times now over the last few months, and I just can't
understand the logic behind it. Could someone explain the reason for this rule ?