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Account visibility set private by upwork

Active Member
Andy S Member Since: Jul 11, 2019
11 of 109

I HATE this policy. Upwork has made a lot of money off of my work in the past, yet 30 days without working on Upwork sets your profile to private? The term should be longer than 30 days, especially for freelancers who have over 10k in earnings.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
12 of 109

Hi Andy,

 

Your profile visibility has been updated. This program is a reward for freelancers who regularly earn on the platform, and a trust and safety measure to prevent off-platform payments. 

 

Thank you.

 

 

~ Bojan
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Active Member
Janine D Member Since: Jul 22, 2019
13 of 109

i have repeatedly asked for my profile to be set back to public; it has been re-set in the past within 72 hours, now after repeated requests, it is still private after 7 days. Why would you hold me hostage? I am trying to get established and my best work has come not from clients i have pitched but those who have found me.

 

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
14 of 109

Hi Janine,

I`m sorry about the delay and the inconvenience this had caused you. 
Your profile visibility is set to public and now you will appear in search results. Thank you.


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Active Member
Janine D Member Since: Jul 22, 2019
15 of 109
Thank you!
Moderator
Goran V Moderator Member Since: Mar 24, 2017
16 of 109

Hi Himanshu,

Can you take a screenshot from your end and send it to me on what do you see when you try to raise a ticket.


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Active Member
Himanshu M Member Since: May 30, 2017
17 of 109

Hello Goran,

 

When i tried to describe my problem and click the next button the window just get disappear.

 

 

Regards,

Himanshu

Active Member
Amanda W Member Since: Sep 19, 2017
18 of 109

I am unsure if I am happy or disappointed to see that another freelancer is having the same issues. There is NOT a link available to change back to private (as the "help" box says) on my profile settings..the options are greyed out and cannot be selected; and when I attempt to open a ticket I am unable to submit the request as the "submit" button seems to do nothing. 

 

Just as the OP says, I have been actively looking, have active interviews, and three ongoing contracts which provide intermittant work. Perhaps the justification for changing someone's setting to private should be reconsidered by UpWork to include only those who have a lack of activity rather than a lack of earnings. I can forsee this being a regular problem for a vast number of freelancers. I am also concerned that the "private" setting will reduce the number of Upwork invitations and notifications from Talent Specialists. 

 

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
19 of 109

Hi Amanda,

 

I checked and your profile visibility has been reset for 30 more days. 

 

Thank you for your feedback.

~ Valeria
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Active Member
Anna Lian Shae B Member Since: Oct 18, 2017
20 of 109

Can I also get my profile visibility to public, I am currently on contract and this kind of feature is not really good, 20% is on upwork on my earnings and this is kinda disappointing.

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