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Account visibility set private by upwork

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Ace Contributor
Keith B Member Since: May 15, 2019
41 of 116

Amanda...perfectly communicated.  

 

Upwork...I can completely understand that you are trying to make it better for those who are actually finding success on your platform.  I am one of those individuals.  But like many others, I am right now with 3 open contracts with customers that are on hold, refuse to respond, or have just failed to close out a completed job.  I have currently 6 open proposals and am actively looking every single day.  I am one who has passed the 10k income mark and really enjoy and sell your platform to anyone who will listen.  This is not the type fo person that should be undergoing a strict 30 day earning restriction.  As Amanda said, is it not possible to consider a number of metrics in this decision that account for more than just income?  Could not the metric change with an increase in a number of categories?  

 

Additionally, why do I just get an email after it's happened and there isn't a resolution process a few days before the restriction is enacted?  If being public gets me invitations and out of the blue, because I am not watching how close to the 30 days I am; I am trying to get jobs landed, Upwork makes me private then the time I am not public costs me possible opportunities.  This really needs to be discussed on a higher level.  

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
42 of 116

Hi Keith,

 

Thank you for your valuable feedback and suggestions, I'll be sure to share this with the rest of the team for the consideration. I just set your profile visibility back to public. This program is a reward for freelancers who regularly earn on the platform, and a trust and safety measure to prevent off-platform payments.

 

Thank you!


~ Bojan
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Active Member
Himanshu M Member Since: May 30, 2017
43 of 116

My profile has been set to Closed /Private by upwork.There is no link to change back to active or public. Request you to Kindly help  me n resetting it to Public.

 

 

Thanks,

Himanshu

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
44 of 116

Hi Himanshu,

We will change your visibility shortly, thank you.


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Active Member
Tithi C Member Since: Feb 4, 2018
45 of 116

Hello,

 

I can't raise a ticket to request to set my profile visibility to public (as the visibility is locked private now)! Therefore I am requesting the Upwork Community Gurus to kindly help me to set my profile to public or assist me to raise a trouble ticket.

 

Please help!

 

Regards,

Tithi

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
46 of 116

Hi Tithi,

 

Your profile was set to private due to not having earned in the last 30 days. You can check this announcement, and refer to the notification sent to you about your profile visibility status. You can change the status of your profile on your Find Work page and hover your mouse pointer on visibility for options to have your profile switched to public. Your profile status will be updated shortly. Thanks!

 


-Joanne
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Active Member
Nenad H Member Since: Feb 5, 2018
47 of 116
Can you please reset mine to visible? Thank you.
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Community Guru
Nina K Member Since: Nov 29, 2017
48 of 116

Hi Nenad,

I have reset your visibility to public. Note that freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.

~Nina
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
49 of 116

Hi Himanshu,

Thank you for the details, one of our agents will contact you directly.


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Active Member
Rey M Member Since: Nov 8, 2016
50 of 116

same issue here.

I can't contact customer support to make my profile public again.

Ticket with envelope icon is unclickable, only the community support button is.

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