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Account visibility set private by upwork

Community Guru
Nina K Member Since: Nov 29, 2017
41 of 109

Hi Nenad,

I have reset your visibility to public. Note that freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.

Goran V Moderator Member Since: Mar 24, 2017
42 of 109

Hi Himanshu,

Thank you for the details, one of our agents will contact you directly.

Active Member
Rey M Member Since: Nov 8, 2016
43 of 109

same issue here.

I can't contact customer support to make my profile public again.

Ticket with envelope icon is unclickable, only the community support button is.

Active Member
Himanshu M Member Since: May 30, 2017
44 of 109

Hello Goran,


I have received the email from upwork help centre and it contains a request no. when i tried to  click on the request number  a new window open with upwork help centre page.

I am also attaching the screenshot of both the email and the output i get.


i havent received any support from customer support team and my profile still is set to private and i cant do anything even i am not able to receive job invites.



Can you support ot revert. How to request and take support for getting my profile public for next 30 days???


Active Member
Himanshu M Member Since: May 30, 2017
45 of 109

Hi Goran,


I am still waititng to be get contacted by one of your agents so that i can request them to resolve my query.





Avery O Moderator Member Since: Nov 23, 2015
46 of 109

Hi Himanshu, 

I followed up on Goran's escalation regarding your account and an agent from the Customer Support Team should reach out to you today.

Active Member
Himanshu M Member Since: May 30, 2017
47 of 109

Hello Avery,


thank you for the Support. I have received the Email from the Custome support and mt profile visibility is updated.


Thanks a Lot for providing the solution and resolving my query.



Its really helpful. Thanks a lot once again!!





Goran V Moderator Member Since: Mar 24, 2017
48 of 109

Hi Rey,

One of our agents will contact you directly via ticket.

Active Member
Rustem Y Member Since: Sep 18, 2017
49 of 109

Hi Goran,


Could you ask Upwork agents contact me as well please? I have the same issue with profile visibility and raising new tickets.


Thank you,


Valeria K Moderator Member Since: Mar 6, 2014
50 of 109



I see you were able to send a ticket to the team. They'll address it as soon as possible.

~ Valeria