Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Account visibility set private by upwork

Highlighted
Active Member
Himanshu M Member Since: May 30, 2017
51 of 116

Hello Goran,

 

I have received the email from upwork help centre and it contains a request no. when i tried to  click on the request number  a new window open with upwork help centre page.

I am also attaching the screenshot of both the email and the output i get.

 

i havent received any support from customer support team and my profile still is set to private and i cant do anything even i am not able to receive job invites.

 

 

Can you support ot revert. How to request and take support for getting my profile public for next 30 days???

 

Highlighted
Active Member
Himanshu M Member Since: May 30, 2017
52 of 116

Hi Goran,

 

I am still waititng to be get contacted by one of your agents so that i can request them to resolve my query.

 

 

 

 

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
53 of 116

Hi Himanshu, 


I followed up on Goran's escalation regarding your account and an agent from the Customer Support Team should reach out to you today.


-Avery
Untitled
Highlighted
Active Member
Himanshu M Member Since: May 30, 2017
54 of 116

Hello Avery,

 

thank you for the Support. I have received the Email from the Custome support and mt profile visibility is updated.

 

Thanks a Lot for providing the solution and resolving my query.

 

 

Its really helpful. Thanks a lot once again!!

 

 

Regards,

Himanshu

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
55 of 116

Hi Rey,

One of our agents will contact you directly via ticket.


Untitled
Highlighted
Active Member
Rustem Y Member Since: Sep 18, 2017
56 of 116

Hi Goran,

 

Could you ask Upwork agents contact me as well please? I have the same issue with profile visibility and raising new tickets.

 

Thank you,

Rustem

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
57 of 116

Rustem,

 

I see you were able to send a ticket to the team. They'll address it as soon as possible.

~ Valeria
Untitled
Highlighted
Active Member
Audre-Anna D Member Since: Jul 26, 2017
58 of 116

hi there my profile's visibility was changed to private because I have not been earning. Is it possible to have it changed to public.

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
59 of 116

Hi Audre-Anna,

 

When you hover your mouse over the visibility settings on your Find Work page, you'll see the options you have to get your profile set back to public again. 

~ Valeria
Untitled
Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
60 of 116

re: "Put my profile in private automatically, That is ridiculous, and does not help to have more clients, I did not ask for that, I want my profile always, I work regularly and you are with 20% of everything, what more do you want? I even got a contract yesterday, I return my profile as it was, please."

 

It is not ridiculous.

 

And it is not meant to "help you to have more clients."


It is meant to help Upwork have more clients, and thus earn more money.

 

By hiding non-earning freelancers from search results, Upwork enhances the client experience. Clients are shown results which are more likely to lead to them finding active freelancers and having a positive experience.

 

If you got a contract today, then congratulations! That's a good thing! You'll be able to be one of the freelancers whose profiles are not made private. And you will want YOUR profile (not the profiles of freelancers who never get hired or don't even use the platform any more) to be shown to searching clients.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS