Your profile visibility has been updated but please note that some users from your country who also reported having the same issue confirmed that using a proxy helped them with submitting a support request.
Thanks Vladimir. would I be correct in stating that if you are a plus - member this doesn't apply?
Yes, that is correct, freelancers subscribed to Plus membership won't have their profiles set to private in search results, as well as freelancers who have earned in the last 30 days. Note that freelancers can use one of the two options offered on their home page and update their profile visibility in minutes, free of charge.
@Jutta B wrote:
so, if freelancers can do that - why go through the hassle?
Because the ones who truly are inactive or who never make any money despite ongoing bidding won't do it, so the net effect is exactly what was intended--to get those who aren't active or who aren't getting hired out of the search results.
Yes I have also contacted customer support a couple of times and nothing has been done to change my visibilty. Please change this back so I have public visibility. Thanks.