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Account visibility set private by upwork

Active Member
Alexander P Member Since: Sep 15, 2017
61 of 90

Hello,

 

Could you please change my profile visibility back to public? 

I tried to create a ticket using "contact customer support" link in the visibility tab in my profile but it didn't worked. 

 

Thanks. 

Community Guru
Jutta B Member Since: Jun 7, 2016
62 of 90

WHY is upwork doing this anyways???

" The bond with a true dog is as lasting as the ties of this earth will ever be "
Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
63 of 90

Hi Jutta,

 

You can find more information about the campaign to promote active earners in this announcement.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
64 of 90

Hi Alexander,

 

Your profile visibility has been updated but please note that some users from your country who also reported having the same issue confirmed that using a proxy helped them with submitting a support request.

Community Guru
Jutta B Member Since: Jun 7, 2016
65 of 90

Thanks Vladimir. would I be correct in stating that if you are a plus - member this doesn't apply?

" The bond with a true dog is as lasting as the ties of this earth will ever be "
Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
66 of 90

Hi Jutta,

 

Yes, that is correct, freelancers subscribed to Plus membership won't have their profiles set to private in search results, as well as freelancers who have earned in the last 30 days. Note that freelancers can use one of the two options offered on their home page and update their profile visibility in minutes, free of charge.

Community Guru
Jutta B Member Since: Jun 7, 2016
67 of 90

so, if freelancers can do that - why go through the hassle?

" The bond with a true dog is as lasting as the ties of this earth will ever be "
Community Guru
Tiffany S Member Since: Jan 15, 2016
68 of 90

@Jutta B wrote:

so, if freelancers can do that - why go through the hassle?


 Because the ones who truly are inactive or who never make any money despite ongoing bidding won't do it, so the net effect is exactly what was intended--to get those who aren't active or who aren't getting hired out of the search results.

Active Member
Tim S Member Since: Oct 23, 2017
69 of 90

Yes I have also contacted customer support a couple of times and nothing has been done to change my visibilty. Please change this back so I have public visibility. Thanks.

Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
70 of 90

Hi Tim, 

 

You stated you have contacted support several times, however I dont see any tickets created. Were you unable to contact support? 

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