I get a new notification that my Financial transactions have been limited. I contact the chat support, which says issue is resolvable and I'll get a response soon. Then after waiting, I get a response saying
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So, there are no conclusive response, no straight forward answer. Just blocked because of no reason. Sent message in response to this but they dont care to reply even. And I can bet on anything. I'm not sure what to do of this but I thought posting this is in the community forum might get me some help.
Same thing happened with me today. I had all 5 star rating jobs, worked for 5,6 contractors, with one made a long term connection. They have limited my account 10 days ago,8 days after I have got response from their risk team. I have provided all informations they required, uploaded all my documents yesterday. And today i have got an answer:
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Without any explaination. I didnt violated any terms of service nor policy. Why this happened? Don't you care for your users? Is it a problem if I work hard and put effort? And then you ban me, take my fairly earned money and took me ability to work.
If something is violated that is violation of Universal declaration of human rights by United Nations A/RES/217
Please review you desicion and give me oportunity to work!!!
I see that you have been in contact with our Customer Support team. I pinged them to get in contact with you and update you on the status of your account.
I was able to find your ticket and it looks as if you have been in contact with one of our Customer Support agents. I will ping her and let her know that you are looking for further explanation. I edited your post because it is against our Community guidelines to post e-mail content.
In the meantime review prohibited behavior guidelines, this will give you some guidance on why accounts are suspended.
I have read all prohibited behavior guidelines and again I dont see any reason why is my account blocked. You tought I have same account like my employer. He is from UK, I am from Serbia. Few 1000km away from each other. I do everything by rules, he is pleased with my work, he said to me many times I am best freelancer he ever worked with. And then right from the sky BAN. Please, I have sent you all my documents, I will provide any information you need, but this is just not fair.
If i did something wrong, I would shut my mouth and wouldn't say even a word.
Once again, please check IP address, check logs, check documents, enable my account.
Edit: Thank you for your quick response. I have asked them again to review their desicion.
This were frustrating 2 weeks, but I am glad to confirm that my account is active again.
Although last ticket recieved from Support was negative, this morning I have recieved another one and now everything is ok.
I would like to say thanks to them and to Valeria and Lena for helping me here on this issue.
I have sent them new question, about my former employer - Is he a valid one or not because I think that was some kind of a problem. Altough he was very good to me and we have done great work. I will report back to you all when I get further informations about that, so you can all avoid that kind of employers.