Action Required: identity verification video call

[Valeria K]

Hi Moaeed,

Please, use the link that was sent to you in todays notification to access the chat and talk with an agent. They'll ask you a few simple question over video chat to verify information on your profile.

Thank you!

[Christian H]

I just had the same issue. It looks like it is highly dependend on your system. Tried several OS/browser combinations. Sadly there seems to be no way to initiate this check from your side without this popup.The only one that finally made that thing pop up was Safari on OS X, both recently updated. Hope this helps someone witht this issue in the future.

[Nida R]

Hey, I have completed the video call verification process, but still I am getting this notification, about 6 hours have been passed since I verified the account, but it's still here.. Can anyone tell me what's the problem?

Thanks

[Bojan S]

Hi Nida,

It looks like you successfully completed ID verification for the ID verification badge.

Please follow up on this support ticket in order to verify your identity by completing video verification. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any concerns you might have.

Thank you.

[Nida R]

Hi, I have completed the video call verification process too... I have received the confirmation email that my identity is confirmed, then why it's showing again?

[Bojan S]

Hi Nida,

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. 

Thank you for your patience. 

[Suganthi M]

I got this message from you, where could I do for this video identity

[Goran V]

Hi Suganthi, 

Please follow the instructions shared in your support ticket to verify your profile. Thank you.