Action required:Account is temporarily on hold due to terms violation 4.1

[gargadeshweta]

Hello, 

I was using Upwork for 6-7 months. I'm working as a Data scientist freelancer. 

I've added one project to the Upwork profile summary:

"Talking face generation using deepfake"

 I got the below mail from the Upwork team I've attached the image

I have removed this project from the summary 3 days back and replied to the mails 2 times. When this issue will be resolved? or do I need to take some other options?

[JoanneP]

Hi Shweta,

 I checked your account, and it looks like our team is already assisting you directly on this ticket number: 30077730. Please feel free to post any questions on the ticket. One of our agents will update your ticket to assist you further. 

[datatraveler1]

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Joanne Marie P wrote:

Hi Shweta,

 I checked your account, and it looks like our team is already assisting you directly on this ticket number: 30077730. Please feel free to post any questions on the ticket. One of our agents will update your ticket to assist you further. 

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138 second response time. The support is amazing around here. Have my kudos.

[gargadeshweta]

I haven't got any response on the ticket for 2 days. My 2 clients are waiting to send me a contract, these are very big projects. 

Hope my problem will be resolved soon. I'm eagerly waiting for the same, checking account for almost every 30 mins. 

Thanks