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Action required: To avoid additional account restrictions, you must complete your identity verificat

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Active Member
John Kenneth S Member Since: Oct 30, 2019
1 of 7

I already verified my account thru ID verification and Video verification why verify again? 

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent

Ace Contributor
Ahmad H Member Since: Oct 14, 2019
2 of 7

The first Video Verification was for your Badge which you got on your profile. Now the 2nd video verification is for your account and you have to verify as every freelancer need to be verified.

So, there's not such an issue you just need to verify yourself.

 

Active Member
John Kenneth S Member Since: Oct 30, 2019
3 of 7

Thank you for clarifying!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
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4 of 7

HI John, 

I would like to confirm that we have several verification processes. This helps us to confirm that a user's identity is legitimate, and they are who they say they are, which keeps the marketplace safe from fraudulent users. 

In this case, you were asked to verify your account a few days ago for the ID-Verification Badge. This request that you received is for Video Verification which is a separate process. Although it may seem that the processes are the same, they are for different purposes. On Upwork, users may be asked to verify their identities from time to time. You may read more about it in Section 1.6 Identity and Location Verification of the Upwork User Agreement.


-Avery
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Active Member
Roman M Member Since: Nov 15, 2019
5 of 7

Hello. What should I do if I attended a video conference 4 days ago but I don’t receive an email?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 7

Hi Roman,

 

Our team will assist you further directly on your ticket, if you have any additional questions feel free to post them on your ticket. Thank you.


Untitled
Active Member
John Kenneth S Member Since: Oct 30, 2019
7 of 7

Thank you for clarifying!

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