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Action required: To avoid additional account restrictions,

sharmclue
Active Member
Mostafa M Member Since: May 22, 2017
1 of 17

hello sir, this message appeare to my home page, but i dont know what can i do to make it :

Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 17

Click on the link.

sharmclue
Active Member
Mostafa M Member Since: May 22, 2017
3 of 17

link redirect me to here ( community upwork )

dinski_will
Ace Contributor
Will D Member Since: Feb 25, 2016
4 of 17

Hi Mostafa,

That link will take you to our Help Center, support.upwork.com. If you're clicking when signed into upwork.com, you'll see the option to complete the video verification request. 

yosuky
Active Member
Yanet L Member Since: May 19, 2017
5 of 17

I got the same message last week. I contacted the Customer Support vía chat and they sent me another link to click on. The person who attended me asked me to turn on the camera and the microphone and answer a few questions to verify my identity. 

dinski_will
Ace Contributor
Will D Member Since: Feb 25, 2016
6 of 17

Dude, there is a message below that says it's by me, but I did not write it.

 

 

 

Screen Shot 2017-05-22 at 5.49.57 PM.png

dinski_will
Ace Contributor
Will D Member Since: Feb 25, 2016
7 of 17

I guess I'm saying, I wouldn't be surprised if they sent you the wrong link.

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
8 of 17

@Will D wrote:

Dude, there is a message below that says it's by me, but I did not write it.

 

 

 

Screen Shot 2017-05-22 at 5.49.57 PM.png


Huh? Do you have a duplicate profile, Will?

dinski_will
Ace Contributor
Will D Member Since: Feb 25, 2016
9 of 17

Ha! I don't think so!

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
10 of 17

@Will D wrote:

Ha! I don't think so!


Well if it wasn't you, who posted that comment?

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