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Active Contract not reflected in oDesk Team App (I can't track my time)

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Active Member
Rowel S Member Since: Jan 14, 2015
1 of 9

This just happed moment ago. While I was working with one of my active contracts, an error poped out (which unfortunately I didnt screen grab) and suddenly I can no longer tract  my time.   The active contract is already missing.  I rushed to checked if the active contract was already ended but it was not.  Anyone who has the same experience.

 

--- Rowel

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Active Member
Ma. Arelcia Bocade S Member Since: Jan 14, 2015
2 of 9

Hi Rowel,

 

I'm experiencing the same issue too. I can no longer track my time this afternoon because of this problem. I already tried uninstalling and reinstalling the app but the issue persists. I submitted a ticket as per the Help section.

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Community Guru
Abdul R Member Since: Dec 4, 2014
3 of 9

I also have to face same problem and I am unable to track my time. I contacted Odesk support and one of the agent told me that engeers are working on this but they can't give any time table when the issue will resolve. 

 

I am idle since that time. But, we can hope to be resolved soon,

 

Thank you,

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Active Member
Jovelle P Member Since: Jan 15, 2015
4 of 9

I got the same problem just this afternoon. I can no longer start my time because my active client's name can no longer be displayed.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 9

Hi all,

 

I am really sorry you have been affected by the problem with the Team App. It is a known issue and our Engineering Team is currently working hard to have it fixed as soon as possible.

 

We appreciate your patience.

~ Valeria
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Community Guru
Ronald T Member Since: Sep 14, 2009
6 of 9

VK, has this issue been resolved yet. I am considering acceptance of two hourly jobs on oDesk, and cannot accept them knowing that there will be problems.

Ron aka LanWanMan
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
7 of 9

Hi Ron,

 

I have checked and it looks like this issue has been resolved already. Please, let us know if you experience any issues with the Team App.

 

Thank you!

~ Valeria
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Active Member
Tuhin A Member Since: Feb 19, 2015
8 of 9

Not At All! I am facing this problem..

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
9 of 9

Hi Tuhin,

 

Please, make sure you restart your Team App. If you still experience the issue, please report it to Customer Support.

 

Thank you for your patience!

~ Valeria
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