Active Hourly Client Not Showing in Time Tracker

[shinerich]

Add time is not available in the timesheet for an active, hourly contract and the client doesn't appear in my time tracker. It's as though the system isn't recognizing the correct date. It's definitely not recognizing my contract as active.

Contract Type: Hourly

Manual Time: Manual Time Allowed

Start Date: Jul 14, 2023
Today's Date: Jul 15, 2023

I accepted the contract Jul 13, 2023

Add Time is not available in the timesheet and the client isn't showing on the Time Tracker. Am I just reading dates wrong or is this a glitch in the system others are seeing? I have tasks the client expects me to do this weekend, but I can't log time for the active, hourly contract and Support isn't available to assist.

[LuiggiR]

Hi Sunshine,

Thank you for reaching out and I'm sorry to hear you're having trouble with this. I can see that you were able to raise a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[captainpookie]

I have the exact same issue, including the dates. Was this resolved? 

[smylus]

Also having the same issue.