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Activity Level needs improvement

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Community Guru
Will L Member Since: Jul 9, 2015
21 of 27

Yes, Christine, there are certain industries where clients know they will pay a full segment of time even if only a portion of the segment was actually taken up by work.

 

If this were what Upwork's system did, and it was fully disclosed to freelancers and clients, then no problem.

 

Do you think this is what's happening with TimeTracker and freelancer and clients are both fully aware that this is how the system works?

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Community Guru
Christine A Member Since: May 4, 2016
22 of 27

Will L wrote:

Yes, Christine, there are certain industries where clients know they will pay a full segment of time even if only a portion of the segment was actually taken up by work.

 

If this were what Upwork's system did, and it was fully disclosed to freelancers and clients, then no problem.

 

Do you think this is what's happening with TimeTracker and freelancer and clients are both fully aware that this is how the system works?


Yes, Will, I think that if freelancers and clients are concerned about such things, then an explanation isn't difficult to find. Are you actually experiencing a lot of situations in which your clients are asking for a refund of 5 minutes? 

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Community Guru
Will L Member Since: Jul 9, 2015
23 of 27

Christine,

 

I don't have to wait for other people to complain before I fix something that needs fixing.

 

In this case, I want to know my billings to my clients are precise, not something "close enough." And I want to know that I don't need to review my daily TimeTracker time booked. (For non-Upwork clients, I easily provide accurate billings using 21st century software that is available to anyone.)

 

There really is no good excuse for Upwork not to track actual time.

 

If you don't care about accuracy, good for you. But if you don't care then you have no reason to oppose Upwork implementing a more accurate system. 

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Community Guru
Christine A Member Since: May 4, 2016
24 of 27

Will L wrote:

Christine,

 

I don't have to wait for other people to complain before I fix something that needs fixing.

 

In this case, I want to know my billings to my clients are precise, not something "close enough." And I want to know that I don't need to review my daily TimeTracker time booked. (For non-Upwork clients, I easily provide accurate billings using 21st century software that is available to anyone.)

 

There really is no good excuse for Upwork not to track actual time.

 

If you don't care about accuracy, good for you. But if you don't care then you have no reason to oppose Upwork implementing a more accurate system. 


I just think that if it ain't broke, don't fix it. By your own admission, this isn't really a problem, therefore why not hope that Upwork will focus on the things that are bigger problems?

 

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Community Leader
Julie J Member Since: Jan 28, 2019
25 of 27

I guess it also depends on what you do, you might be doing things away from the computer for the project or your project is long and involved.  I do a lot of one off projects and due the nature of them (I make pretty spreadsheets) I figure clients expect me to be working all the time that I'm billing. 

 

If I was doing something that took a month or more and the deliverables were visible to the client so they could see the progress, then I might not be concerned about low activity screenshots.

Maybe I worry too much about client satisfaction and am overly concerned with clients getting a poor impression of my work. 

 

I dunno, I make it up as I go along. Smiley Happy

 

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Community Guru
Christine A Member Since: May 4, 2016
26 of 27

Julie J wrote:

I guess it also depends on what you do, you might be doing things away from the computer for the project or your project is long and involved.  I do a lot of one off projects and due the nature of them (I make pretty spreadsheets) I figure clients expect me to be working all the time that I'm billing. 

 

If I was doing something that took a month or more and the deliverables were visible to the client so they could see the progress, then I might not be concerned about low activity screenshots.

Maybe I worry too much about client satisfaction and am overly concerned with clients getting a poor impression of my work. 

 

I dunno, I make it up as I go along. Smiley Happy

 


That's a good point - I would be a lot more careful to fill up a time segement if it was a shorter project. But just to clarify, I wasn't saying that I don't work during all of the time that I'm tracking, I just don't worry that much about waiting to stop the tracker exactly at a 10-minute point, if I happen to be finished at the 5-minute mark.

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Community Guru
Richard W Member Since: Jun 22, 2017
27 of 27

Talal B wrote:

Hello!

 

I've noticed that the way the Activity Level is calculated/displayed can be potentially hugely misleading to my clients. It is calculating it in 10-minute chunks regardless of whether you have stopped the tracking or not, so if I take a break at like 2:12 pm and STOP the tracking client, the Activity Level will actually show me having a 2/10 activity on that 10-minute chunk - certainly giving the impression that I was doing nothing for 8 minutes while billing for it (which is definitely not the case).


The problem is that it shows the absolute number of minutes with activity, not the proportion of tracked minutes with activity. And it doesn't correctly show the absolute number of minutes with activity, because it doesn't show any activity at all in those partially-tracked segments where you don't get a snapshot. So overall it understates your activity.

 

Upwork should consult a mathematician before implementing its algorithms!

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