@Preston H wrote:
"oDesk staff seems to struggle with understanding their own policies."
This is not a joke or an exaggeration (not that you meant it as one). This is literally true.
ODesk staff consists of a small number of full time regular workers, supplemented by hundreds of remote contractors, most of whom are low-skill data entry/customer support type workers. Many of them possess only a rudimentary understanding of the English language, and many are just in the beginning stages of learning how oDesk works and what oDesk's policies are.
This is not a criticism. This is a recognition of an economic reality. Many people clamor for better customer service and faster response by oDesk to things such as inappropriate job postings, but those things cost money and resources.
I think with the money that oDesk made last year they can afford to pay their customer service and train them better. I know two years ago they were advertising on oDesk for Customer Service People and they were paying $3.00 an hour. I wonder sometimes if this is why they only raised the limit on hourly to $3.00 an hour so they didn't have to pay more then they already were for CSR.
For the kind of money they save paying slave wages they could spend a little of that million some dollars they made last year on at least training them better.
I really doubt that flagging does anything at all. Here's my reasoning..
How long does crap like this stay up after being flagged (I ticked every box) and then contacting Live Chat, giving them the direct link to the post? They said they "may have missed one" when removing flagged posts yet, this "job" remains in place.
That's very good to hear oDesk takes you seriously Preston. In my experience, I've flagged job post and invites, talked to support, provided screenshots of clients asking me to work outside the platform etc and guess what? Those clients are still here and STILL posting jobs violating the TOS.
I've made the same experience of blatantly fraudulent jobs and profiles just sitting there for days despite the fact of everybody agreeing it needs to be removed. Which isn't too say that I never saw anything removed, but the pace is unacceptably slow and unreliable. In fact, it once took them three weeks to remove a completely fraudulent portfolio and after they informed me that it was finally removed, I checked out the profile, and it was still there as if nothing happened, so it took another two week until it was fixed, which means from flagging to resolution it took several tickets and 5 weeks. It sounds like an exception, but it's actually the norm.