ivyfeng
Member

Adding Clients to Chat Rooms

I posted this as part of a response in another thread, and then realized I could really use some answers, so it might be worth its own thread.


I have a lot of complaints about the new chat system and won't get into them all, but specifically I wanted to write because today I accidentally added a client into another client's "room" -- whatever that is.

 

I feel that this shouldn't be possible without at least a confirmation step, or probably an approval from the "room" creator. Now I have to apologize to one client for the confusion -- why was he added to this chat -- and another client for confusion and a potential breach of privacy!

Can the new client see all my past conversations with the "room" creator? We weren't, but we could have been discussing confidential information, and it's crazy that you can accidentally add someone to that type of discussion with a few clicks. (Trust me, it was easier to do than you'd think. I was just trying to click outside of a selection area.)

 

Can I remove the new client from the room? If it's possible, it's not intuitive; I searched all over the page.

 

Can I delete the room? I hid it while trying to delete it...

 

If I cannot remove the new client, how can the "room" creator continue a conversation with me without the new client reading all our messages? The "room" creator and I were still discussing terms for a project. I see if he hires me, a new "room" can be made, but we still have some negotiation to go before we get to the hiring stage. And I don't want to include the new client on this negotiations, not at all.

EDIT TO ADD: The client I accidentally added to the room confirmed he could read my entire past conversation in the room (not sure if he could download files that were included there). Luckily, we weren't discussing anything confidential, but I think this really shouldn't be so easy to do -- there should at least be a confirmation step, or the earlier client should have to confirm the entry of the new room participant.

18 REPLIES 18

I'm a little surprised that a calm description of and questions about real problems—as distinct from likes and dislikes—with client communications and confidentiality have not been addressed by Upwork staff,

Wow. I wonder if Upwork could get in legally woes for this.

 

Also, 12 hours later and no acknowledgement of this thread!!!

 

@ Ivy,

I hope this did not cost you the project?

---- easy like Sunday morning ----
lenaellis
Staff
Staff

Ivy,

 

The Message Center has the ability to add other people into a group conversation. You would click the group icon at the top, and then you would have to type in the person's name to add them to the room. 

 

Pasted File at July 23, 2015 10-16 AM.png

 

To answer your questions:

 

Can the new client see all my past conversations with the "room" creator? 

 

When you add someone to a room, yes they can see the rest of the conversation because they have now been added to that conversation. 

 

Can I remove the new client from the room? f I cannot remove the new client, how can the "room" creator continue a conversation with me without the new client reading all our messages?

 

You can not remove them from the room, however I believe your client who created the room can manage the room members.  If not they can create a new 1:1 room with you. If the client has any issues direct them to CS and they can help you. 

 

Can I delete the room? 

 

The ability to delete rooms is something we plan to roll out in the future. 

 

 

-Lena

Untitled

Thanks for the reply Lena, but you have in no way addressed the OP's concerns.
---- easy like Sunday morning ----

Just reading this thread makes my head spin and bring to mind certain tea parties. In fact, Lewis Carroll has nothing on Upwork.

“But I don’t want to go among mad people," Alice remarked.
"Oh, you can’t help that," said the Cat: "we’re all mad here. I’m mad. You’re mad."
"How do you know I’m mad?" said Alice.
"You must be," said the Cat, "or you wouldn’t have come here."

"You can not remove them from the room"

 

Hmm, OK. Any idea when this will be fixed?

If liberty means anything at all, it means the right to tell people what they do not want to hear.― George Orwell


@fergus M wrote:

 

Hmm, OK. Any idea when this will be fixed?


 Hmmmm. Maybe around the time they will start providing proper invoices? As Garnor revealed today: maybe in a couple of months? But maybe not. Definitely not in the near future. 

 

Who needs invoices anyway? The clients and providers that have been asking for it for weeks now - they should probably just relax. Nobody wants to pay taxes anyway, right?

"Maybe around the time they will start providing proper invoices?"

 

I'm literally staggered that the site can't do that. But hey, you're right. Who needs invoices when we can have badges instead?

If liberty means anything at all, it means the right to tell people what they do not want to hear.― George Orwell
ivyfeng
Member

@Setu -- Ha, no, my quite reasonable rates cost me the project. The last message the room client sent, which the client I accidentally added got to see, was being rejected for offering a (discounted) rate "far away from our budget".

 

@Lena -- Thanks for the reply. It sounds like the answer to all my questions were what I feared! The new room joiner has access to all this past information, which could be confidential; he cannot be removed, so he has access to any conversation going forward; and there's not even a way to delete the room.

 

It sounds like the last will eventually be fixed, but how would that help this situation, where the room was created by a client responding to my proposal? They would delete the room (if the client understood) and then respond to my proposal again (if they weren't too upset)?

 

Could it be possible to add an option to confirm you want to add someone, or to have all members of the room, or the room creator, confirm?

 

Also, I did not add the client in the manner you described. What you are describing does sound like there are several more steps, which is good, but I had selected a client and was looking at the popup box that appears when you select a client's name. There's an option there to "Add to Group Room", and when I hovered on it my connection lagged, I clicked away to close the window, and right before I clicked a window appeared with a list of rooms to add the client to. Thus a client I enjoyed working with joined a room to see me get rejected by another client, and there was nothing I could do to prevent it.

 

It seems that an option to remove people from rooms should also be introduced, and is maybe more important than deleting rooms, if we're going to have to use this chat room feature. What if I were collaborating with a client who was working with multiple contractors, and then later on one of the contractors was removed from the project? We would have to create an entire new room and lose access to all the old content just because we want to exclude one of the contractors?


@Ivy F wrote:

 

It seems that an option to remove people from rooms should also be introduced, and is maybe more important than deleting rooms, if we're going to have to use this chat room feature. What if I were collaborating with a client who was working with multiple contractors, and then later on one of the contractors was removed from the project? We would have to create an entire new room and lose access to all the old content just because we want to exclude one of the contractors?


 Ivy, you are asking too many questions. You are quickly becoming a nuisance to Upwork staff, showing up their ineptitude. Your simple but logical questions are deconstructing an ill conceived, poorly implemented, untested, chat room system that lacked of due diligence, but somehow was agreed upon by many brilliant people working together for months on it.

---- easy like Sunday morning ----

"an ill conceived, poorly implemented, untested, chat room system"

 

Or maybe simply that they replaced the messaging system with a chatroom system in the first place..

Ha, well I don't mean to draw that sort of attention to myself. I'll admit that what happened to me with my clients is unlikely to happen to most of us, but a few errant clicks and there it was! 

3 years later and the concern is still valid and the issue is still there! I just noticed it - that's crazy really!

I guess another year passed and the issue is still there. I believe I have just disclosed unwanted information to a contractor by adding him to an active room.  I have just added a member to the room, I was very sure that he won't be able to see the messages, then I have found this forum and removed him in the next minute.  I am sure he was offline during this happened. But I still have concern if he is still able to see the past conversations and yes there is no way to delete the entire room, UNACCEPTABLE. 

 

Hope to hear soon from someone who knows if I disclosed anything unintentionally. 

 

 

I just did this as well, and no idea how. I didn't go through any steps to do so, it must have either been a drag-and-drop or some keyboard combination that added another client to a completely disrelated client's message thread. I did find a way to remove them within minutes, but this should not be possible to be done accidentally and without any confirmation!

Hi Kalleheikki,

 

Please send me screenshot of the room you're referring to and contract and client details, so I can take a look at the process you described. Thanks.

Untitled

Hi,

Here's a screen shot of the result in the online message room.
Unfortunately I have no idea how the client got added, although I suspect
the messaging app was involved rather than the online system.

The active message thread is with [the first name on list] and the person that
was added is the next one down the list, [the second name]. I definitely didn't
go through the "add person", "select name" procedure.

I might have accidentally drag and dropped or used a keyboard combination
of some sort, but I really don't know.

Best regards, Kalle