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adekemisola
Community Member

Additional Fees not reflecting on my account

Hi, I recently completed a project, the initial amount was $30 (of which I was to get $24). But then I did more work for the client and got paid an additional $15 but it's not reflecting on my account.

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Adekemisola,

 

When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). During the 5-day security period, it gives the system time to process and clear the payments. 

 

Please read this article for more information about Fixed-Price Protection.

 

Thank you!

~ Bojan
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