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Re: Advice needed: How to protect myself from not being paid?

retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
1 of 12

I just started and my first project I didn't get paid for the hour I spent.

 

We agreed in a message that I would update the Contact.PHP file and it took one hour ($50). Since the client also needed the file deployed, I told him I can help with that for an extra $25 for my time. He agreed and even paid me $75 to my account. However, after several attempts to log in with the password he provided, it did not work so he didn't pay me anything.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 12

Kris W wrote:

I just started and my first project I didn't get paid for the hour I spent.

 

We agreed in a message that I would update the Contact.PHP file and it took one hour ($50). Since the client also needed the file deployed, I told him I can help with that for an extra $25 for my time. He agreed and even paid me $75 to my account. However, after several attempts to log in with the password he provided, it did not work so he didn't pay me anything.


It sounds like you were not hired, and if you were hired, didn't track your time.

 

What do you mean by "he paid $ 75 to my account?"

What account?

 

You  can't accept payment any way other than your Upwork account.

 

"Where is my money?""Where is my money?"

 

 

retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
3 of 12

He said he "hired" me and submitted payment to Upwork. That is all he told me. Later he retracted the payment since the password to update the webserver didn't work for me. 

 

Weird, he said the password worked for him so I simply sent him the video with the steps to update the file (copy and paste) and we ended business. I expected to get paid for the updated file and not the deployment via Upwork, but I got nothing.

 

**Edited for community guidelines**

retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
4 of 12

I see there is a tool I needed to have to track my time. I dunno where it is, can you provide the download link to me?

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
5 of 12

Kris W wrote:

I see there is a tool I needed to have to track my time. I dunno where it is, can you provide the download link to me?


Stop. Stop immediately using Upwork. Read this: Getting Started on Upwork and once you have read it twice and all the links it contains, only then can you use Upwork.

 

-----------
"Where darkness shines like dazzling light"   —William Ashbless
retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
6 of 12
Thank you for your email. I understand the security concerns now and have
downloaded my time tracker tool for the desktop.

KW
retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
7 of 12

Sorry for the confusion, that is what the client told me is he "paid me" but later retracted payment since I had issues with his password.

 

I told him to update the password and he would not do it (so I got nothing for the hour).

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
8 of 12

Kris:

Accepting payment outside of Upwork is a very serious violation of Upwork ToS.

 

You are not allowed to let clients pay you directly. Clients must pay you through Upwork.

 

Clients do not provide freelancers with passwords through which freelancers can verify payments.

retiredusaf
Active Member
Kris W Member Since: Dec 17, 2019
9 of 12

He said he paid me via Upwork. That is all I know. Later he said he retracted the payment and would notify the webserver administrator to update the file instead. Sounds like he made me do his work for him, and I never got paid.

 

What would you do in this situation? Would you request payment of file first? Seems that is what I should've done.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
10 of 12

Kris:

You may need to learn more about how Upwork works.

 

It is not actually possible for a client to retract a payment.

 

The closest thing I can think of to "retracting a payment" is this:

 

With fixed-price contracts, a client funds an escrow payment. It is possible for a client to RELEASE that payment to the freelancer. It is also possible for a client to request a REFUND of that escrow payment. But the client does not actually receive that money back into his account unless the freelancer AGREES to the refund request.

 

So if a client funded escrow and then requested the escrow money be refunded, that could be thought of as "retracting a payment." But this would have required you, as a freelancer, to actually accept the request (or IGNORE the request completely for 7 days).

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